Najma Lassiter
Charlotte,NC
Summary
Event production coordinator with experience coordinating events, managing operations, and improving workflows. Leads cross-functional teams and delivers customer-focused service. Strengths include event logistics, scheduling, and operational coordination to support smooth event execution.
Overview
1
1
year of professional experience
Work History
FOH Team Lead
Puttery
Charlotte, North Carolina
08.2026 - Current
- Directed daily team operations by delegating responsibilities, monitoring workflow, and maintaining productivity in fast-paced setting.
- Coached team members on company standards and service expectations, enhancing overall service quality.
- Supported front- and back-of-house operations, including food running, expo coordination, event processing, venue preparation, and operational support.
- Assisted opening, closing, inventory, and customer concern resolution to keep operations running smoothly.
- Responded to Google reviews and guest feedback with professional communication, safeguarding customer experience and brand reputation.
- Facilitated smooth event operations by ensuring timely guest registration and accurate event logistics. and assisted with event execution, venue preparation and operational needs
Event Production Coordinator
Puttery
Charlotte, North Carolina
10.2025 - Current
- Prepared and managed BEO event packets, production schedules, and timelines in Tripleseat to support seamless event execution.
- Directed event logistics and scheduling for diverse entertainment experiences.
- Coordinated multiple events and prioritized tasks in fast-paced hospitality environment, streamlining processes and enhancing workflow efficiencies.
- Facilitated pre-event meetings and delivered on-site support during events to ensure operational efficiency, guest satisfaction, and adherence to brand standards.
- Aided Director of Sales and Event Manager with administrative tasks, managing event records and documentation for improved organization.
- Prepared venue for special events, promotions, and seasonal activations.
- Processed and closed additional day-of-sales in Tripleseat while maintaining accurate financial records.
Server/Server Assistant
Puttery
Charlotte, North Carolina
07.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Multitasked effectively during peak hours to enhance guest experience.
- Managed order accuracy and ensured timely food delivery to guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Food Runner/ Server/ Bartender
Chilis
Charlotte, NC
12.2025 - 07.2026
- Engaged with guests to foster a lively and welcoming atmosphere.
- Took accurate food and beverage orders to ensure guest satisfaction.
- Upsell menu items and highlight specials
- Anticipate the guest's requirements and reply quickly
- Processed cash and credit transactions at point of sale.
- Monitored inventory and restocked bar supplies to maintain service efficiency.
Education
High School Diploma -
James Madison Online High School
01-2021
Skills
- Event management
- Event logistics
- Production planning
- Operational efficiency
- Financial recordkeeping
- Expertise in Microsoft Office
- Team collaboration
- Customer engagement
- Adaptable to change
Timeline
FOH Team Lead
Puttery
08.2026 - Current
Food Runner/ Server/ Bartender
Chilis
12.2025 - 07.2026
Event Production Coordinator
Puttery
10.2025 - Current
Server/Server Assistant
Puttery
07.2025 - Current
High School Diploma -
James Madison Online High School