Morgan Poe
Dalton,GA
Summary
FOH Leader consistently dedicated to achieving excellence in hospitable service, all business goals (quarterly/yearly), expected performance standards, and more. The driving purpose behind every task is being a humble servant that encourages others and glorifies God.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FOH Senior Team Lead
Chick-fil-A
02.2022 - Current
- Coaching expected standards for daily operations in dining room and drive-thru.
- Handling numerous operations in a fast-moving workplace.
- Exemplifying performance standards and embodying core values (service, ownership, integrity, and learning).
- Leading team of 10-20 people (size varies according to day/time) during scheduled shifts and equipping them for success in various ways (can expound).
- Keeping track of business metrics including labor productivity, hourly sales, and car count in drive-thru.
- Effectively and efficiently providing solutions to different problems.
- Assisting team by helping in position during rushes, stocking supplies, answering questions, and encouraging high-quality performance.
- Counting tills and entering money into different systems.
FOH Supervisor
Chick-fil-A
02.2022 - Current
- Coaching, exemplifying, and maintaining performance standards and core values for employees and other leaders.
- Developing, monitoring, and revising operational systems to achieve established goals and guarantee remarkable service for every guest, every time.
- Keeping up with overall presentation in dining room (having fresh flowers every two weeks, addressing repairs, monitoring cleanliness, etc.).
- Equipping our team with helpful resources and frequent reminders about the importance of delivering genuine hospitality on key positions in FOH.
- Directing cow mascot program for 14-15 year olds during summer seasons (conducts hiring process, completes schedule weekly, addresses cleanliness of mascot suit, communicates event information, etc.).
- Fulfilling miscellaneous responsibilities like training, SL2 meetings, and hiring presentations.
Hospitality Professional
Chick-fil-A
10.2018 - Current
- Fulfilled key positions like cashier, drive-thru order taker, and server.
- Delivered remarkable service by anticipating guest needs, applying hospitality principles, and following performance standards.
- Provided training for new team members.
- Fostered in-depth knowledge of pathway standards for daily operations.
- Cultivated foundational skills in order to prepare for leadership roles.
Education
Bachelor of Science - Organizational Leadership
Point University
West Point, Georgia12.2024
Foundational Year Program - Certificate in Biblical Studies/Theology
Reformation Bible College
Sanford, Florida05.2022
High School Diploma -
Lux Et Veritas Classical Homeschooling
Dayton, OH05.2021
Skills
- Public Speaking
- Critical Thinking
- Customer Experience
- Event Management
- Leadership/Management
- Detail Oriented
- Growth Minded
- Food Safety
- Teaching/Training
- Quick Problem-Solving
- Developing Operational Systems
- Coaching Teams
Certification
ServSafe (issued August 2022)
Additional Information
currently enrolled in Wildsparq Leadership Program
Timeline
FOH Senior Team Lead
Chick-fil-A
02.2022 - Current
FOH Supervisor
Chick-fil-A
02.2022 - Current
Hospitality Professional
Chick-fil-A
10.2018 - Current
Bachelor of Science - Organizational Leadership
Point University
Foundational Year Program - Certificate in Biblical Studies/Theology
Reformation Bible College
High School Diploma -
Lux Et Veritas Classical Homeschooling