Ian Wright
Montgomery,AL
Overview
8
8
years of professional experience
Work History
FOH/BOH Team Lead
Shanes Rib Shack
Montgomery, AL
08.2016 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
High School Diploma -
New Life Christian Academy
Millbrook, AL05-2020
Skills
- Performance monitoring
- Trend tracking
- Work assignment delegation
- Complaint resolution
- Employee engagement
- Adaptability
- Workflow Optimization
- Inventory Management
Timeline
FOH/BOH Team Lead
Shanes Rib Shack
08.2016 - Current
High School Diploma -
New Life Christian Academy