Terisa Licciardi
Wethersfield,CT
Summary
Experienced Relationship Banker with a proven track record of providing exceptional customer experiences, driving market share growth, and ensuring regulatory compliance. Skilled in financial advising, relationship building, and leadership. Recognized for successfully managing customer accounts, mentoring colleagues, and identifying relationship deepening opportunities. Strong expertise in banking, sales, and account audits. Known for reliability, adaptability, and team building.
Overview
9
9
years of professional experience
Work History
Assistant Banking Center Manager
PeoplesBank
12.2024 - Current
- Supervised daily banking operations, ensuring compliance with policies and regulations.
- Led performance reviews, providing constructive feedback to team members for professional growth.
- Drove business development efforts through active participation in networking events and community organizations.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Built and lead high-performance team focused on achieving sales and service goals.
- Operates a cash box / recycler, and serves as Vault, ATM and/or Coin Machine custodian as needed. Accurately processes entries and reconciles cash, checks and negotiables at end of shift within Retail guidelines and performance standards.
- Adheres to all compliance and regulatory requirements, including Bank SecrecyAct (BSA) and Customer Identification Program (CIP). Obtains and verifies necessary information to complete applications, logs, BSA and CIP forms, andany other documentation as required by policy or regulation. Completes all yearly compliance training and testing and complies with bank policies and procedures , and federal and state regulations.
- Represents the bank in a professional manner. Responds to incoming calls inaccordance with department service standards. Communicates effectively verbally and in email, memos and business letters and in accordance with service standards.
- Supports marketing efforts and brand awareness including but not limited to participation in volunteer opportunities, community engagement and business development activities.
- Utilizes advanced knowledge of bank policies, procedures, and regulatory requirements to perform duties and train and assist team members in all aspects of the position.
- Models and uses exemplary customer service, operational and communications skills to resolve issues for internal and external customers in accordance with bank and department service standards and required regulations
- As a key-holder, responsible for open and/or close of the Branch, ensuring service and security standards are maintained.
- Assists with the onboarding and training of new team members in all aspects of the position.
Relationship Banker II
Webster Bank
06.2022 - 12.2024
- Consistently executes appropriate behaviors to provides an exceptional customer experience with emphasis on relationship development, market share growth, and regulatory compliance.
- Performs and mentors colleagues on the routine day to day duties in accordance with bank policies and procedures to ensure operational soundness and high-level customer experience. Assists in the management of customer accounts, including opening and closing accounts, processing transactions, and handling customer inquiries or concerns; maintaining accuracy and thoroughness throughout.
- Facilitates customer referrals to business partners, addressing complex financial needs and enhancing relationship depth.
- Properly identifies and escalates matters in accordance with bank-wide and department standards. Addresses, researches and responds to customer complaints, documenting the resolution per Banking policies. Quickly resolves problems independently, escalating more difficult issues to management.
- Reviews and approves exceptions and overrides transaction restrictions for colleagues, using detailed knowledge of operating procedures, regulatory requirements, and established branch guidelines. Seeks management guidance for issues with no clear precedent.
- Works closely with management to identify and resolve any operational issues or concerns, seeks direction from management when necessary ensuring smooth and efficient functioning of the branch.
- Operates a cash box / recycler, and serves as Vault, ATM and/or Coin Machine custodian as needed. Accurately processes entries and reconciles cash, checks and negotiables at end of shift within Retail guidelines and performance standards.
- Adheres to all compliance and regulatory requirements, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP). Obtains and verifies necessary information to complete applications, logs, BSA and CIP forms, and any other documentation as required by policy or regulation. Completes all yearly compliance training and testing and complies with bank policies and procedures, and federal and state regulations.
- Acts as Safe Deposit custodian, including opening and closing safe deposit contracts and providing access per bank guidelines.
- Demonstrates advanced knowledge of all products and services, and satisfactorily completes annual product knowledge training.
- Represents the bank in a professional manner. Responds to incoming calls in accordance with department service standards. Communicates effectively verbally and in email, memos and business letters and in accordance with service standards.
- Supports marketing efforts and brand awareness including but not limited to participation in volunteer opportunities, community engagement and business development activities.
- Utilizes advanced knowledge of bank policies, procedures, and regulatory requirements to perform duties and train and assist team members in all aspects of the position.
- Models and uses exemplary customer service, operational and communication skills to resolve issues for internal and external customers in accordance with bank and department service standards and required regulations.
- A key-holder, responsible for open and/or close of the Branch, ensuring service and security standards are maintained.
- Assists with the onboarding and training of new team members in all aspects of the position.
- Acts as a peer mentor; aides in the development of a team of associates, coaching training and provides assistance to peers when asked in handling escalated matters.
- Supervised daily banking operations, ensuring compliance with policies and regulations.
- Managed cash flow, balancing daily transactions to minimize discrepancies and enhance accuracy.
- Led performance reviews, providing constructive feedback to team members for professional growth.
- Increased sales revenue with targeted marketing strategies and exceptional customer service.
- Oversaw operational efficiency by conducting regular reviews of branch policies and procedures.
- Drove business development efforts through active participation in networking events and community organizations.
- Implemented risk management strategies to mitigate potential losses and safeguard the bank''s assets.
- Mentored team members, fostering professional growth and improved overall performance.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Built and lead high-performance team focused on achieving sales and service goals.
Assistant Store Manager
Athleta
02.2020 - 06.2022
- Health and safety standards compliance.
- Outreach planning, execution and budgeting.
- Elevated customer experience.
- Data security and privacy.
- Delegate effectively to meet goals and objectives.
- Directly manage staff while overseeing development of the team and increasing business.
- Build partnerships within the community.
- Compliance to technology management and OMNI process.
- Monitor daily, weekly and monthly client services and sales results analyzing business trends.
- Responsible for continued Brand education for associates development.
- Control all store expenses within budget guidelines including supply ordering.
- Coordinate and complete accurate inventory to meet shrink goal.
- Ensure accurate management of employee time reporting in Personal Management.
Assistant Manager
GAP Kids
02.2020 - 06.2022
Assistant Store Manager
Sephora
03.2019 - 02.2020
- Create Floorset overview and detailed maps.
- Manage time, establish priorities.
- Dedicated to streamlining operational processes.
- Elevating merchandising standards.
- Delegate effectively to meet goals and objectives.
- Directly manage staff while overseeing development of the team and increasing business.
- Marketing, signage & promo execution.
- Strategically craft weekly staff schedules to effectively support client experience as well as operational projects.
- Monitor daily, weekly and monthly client services and sales results analyzing business trends.
- Plan all training programs for new hire onboarding.
- Responsible for continued Brand education for associates development.
- Control all store expenses within budget guidelines including supply ordering.
- Coordinate and complete accurate inventory to meet shrink goals.
Retail Store Manager
MAC Cosmetics
10.2016 - 03.2019
- Supervised daily banking operations, ensuring compliance with policies and regulations.
- Led performance reviews, providing constructive feedback to team members for professional growth.
- Drove business development efforts through active participation in networking events and community organizations.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Built and lead high-performance team focused on achieving sales and service goals.
- Operates a cash box / recycler, and serves as Vault, ATM and/or Coin Machine custodian as needed. Accurately processes entries and reconciles cash, checks and negotiables at end of shift within Retail guidelines and performance standards.
- Adheres to all compliance and regulatory requirements, including Bank SecrecyAct (BSA) and Customer Identification Program (CIP). Obtains and verifies necessary information to complete applications, logs, BSA and CIP forms, andany other documentation as required by policy or regulation. Completes all yearly compliance training and testing and complies with bank policies and procedures , and federal and state regulations.
- Represents the bank in a professional manner. Responds to incoming calls inaccordance with department service standards. Communicates effectively verbally and in email, memos and business letters and in accordance with service standards.
- Supports marketing efforts and brand awareness including but not limited to participation in volunteer opportunities, community engagement and business development activities.
- Utilizes advanced knowledge of bank policies, procedures, and regulatory requirements to perform duties and train and assist team members in all aspects of the position.
- Models and uses exemplary customer service, operational and communications skills to resolve issues for internal and external customers in accordance with bank and department service standards and required regulations
- As a key-holder, responsible for open and/or close of the Branch, ensuring service and security standards are maintained.
- Assists with the onboarding and training of new team members in all aspects of the position.
Education
High School Diploma -
Clearwater Academy International
Clearwater, FL06.1997
Skills
- Financial Advising
- Relationship building and management
- Leadership
- Banking
- Sales expertise
- Account audits
Additional Information
Notary of Public
NMLS #2706578
Timeline
Assistant Banking Center Manager
PeoplesBank
12.2024 - Current
Relationship Banker II
Webster Bank
06.2022 - 12.2024
Assistant Store Manager
Athleta
02.2020 - 06.2022
Assistant Manager
GAP Kids
02.2020 - 06.2022
Assistant Store Manager
Sephora
03.2019 - 02.2020
Retail Store Manager
MAC Cosmetics
10.2016 - 03.2019
High School Diploma -
Clearwater Academy International
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