Termir Sutton- Durham
Garland,TX
Summary
Supply chain professional with strong background in managing logistics and streamlining supply chain operations. Known for strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, procurement, and process optimization, paired with diligent and proactive approach.
Overview
9
9
years of professional experience
Work History
Supply Chain Technician
Children's Medical Center Dallas
11.2024 - Current
- Streamlined order fulfillment process to decrease lead times and improve customer satisfaction ratings.
- Increased on-time delivery rates with effective route planning and coordination with transportation providers.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Posted supply status and receipt information to update activity register.
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
Route Manager
Compass Group USA
11.2022 - 07.2024
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed budgets, ensuring that resources were allocated effectively to achieve optimal efficiency and productivity within the route management team.
Customer Service Representative
Parkland Hospital
08.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Senior Inventory Specialist
Parkland Hospital
06.2016 - 08.2021
- Analyzed data trends to forecast future inventory needs, ensuring adequate stock levels without overstocking.
- Coordinated with other departments such as Procurement and Logistics to ensure a seamless flow of communication regarding stock levels, delivery schedules, and overall supply chain management.
- Streamlined inventory processes to minimize discrepancies and ensure accurate records.
- Trained junior staff on best practices for inventory management, boosting overall team performance.
- Managed all aspects of physical inventories including planning, execution, reconciliation, and reporting.
- Performed data entry and completed proper paperwork.
- Interacted with guests in friendly and knowledgeable way.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Audited and corrected discrepancies in inventory numbers.
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
Education
Business Administration And Management
Colorado Technical University
Colorado Springs, CO08-2026
Skills
- Supplier relationship management
- Vendor evaluation
- Warehouse operations
- Materials handling
- Documentation management
- Shipping and receiving
- Data entry
- Supply management
- Reliability
- Organizational skills
- Team collaboration
- Order tracking
- Cost control
- Pricing structures
- Data organization
- Customer service
- Critical thinking
- Microsoft Excel
- Client relations
- Microsoft outlook
- Microsoft PowerPoint
Timeline
Supply Chain Technician
Children's Medical Center Dallas
11.2024 - Current
Route Manager
Compass Group USA
11.2022 - 07.2024
Customer Service Representative
Parkland Hospital
08.2021 - 05.2022
Senior Inventory Specialist
Parkland Hospital
06.2016 - 08.2021
Business Administration And Management
Colorado Technical University
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