
Operations leader with expertise in budget forecasting, import-export coordination, contract negotiation, inventory control, and regulatory compliance. Known for driving efficient business operations, cross-functional teamwork, and strong customer relationships.
- Supported import-export operations for gas equipment and supply shipments. - Handled sales, purchasing, and customer accounts across Termoclima Exim markets. - Assisted with supplier contract negotiations for automations, gas, monitoring and control product lines special equipment - Monitored budgeting, forecasting, and cost control for business operations. - Coordinated logistics, customs documents, and international shipments. - Ensured regulatory compliance for trade, safety, and company policies. - Developed business plans for gas, fire, and automation solutions, driving market expansion. - Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. - Resolved customer complaints quickly while maintaining high quality standards of service delivery. - Established and maintained effective communication with staff members to ensure efficient operations. - Administered employee discipline through verbal and written warnings. - Created a positive work environment by developing team building activities that encouraged collaboration among departments. - Tracked monthly sales to generate reports for business development planning. - Built and maintained loyal, long-term customer relationships through effective account management. - Guided management and supervisory staff to promote smooth operations. - Managed inventory levels and conducted corrective action planning to minimize long-term costs. - Provided exceptional client experiences through attentive service and support. through hands-on leadership of associates and managers. - Maintained relationships with vendors to obtain the best pricing on supplies and materials. - Monitored financial performance, identifying opportunities for cost savings and revenue generation. - Developed service and sales strategies to improve retention and revenue. - Delegated work to staff, setting priorities and goals. - Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. - Formed and sustained strategic relationships with suppliers and clients. - Created business plans to guide strategic decisions towards long-term objectives. - Directed or coordinated financial or budget activities to fund operations and maximize investments.