Summary
Overview
Work History
Education
Skills
Timeline
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Ter’Mya Turner

Ter’Mya Turner

Lakeland

Summary

Dynamic professional with extensive experience at Shenna Cleaning Services, excelling in delivering exceptional cleaning solutions and enhancing customer satisfaction. Proven ability in customer service and problem-solving, ensuring a clean and safe environment while fostering client loyalty. Skilled in both cleaning services and home health support, adapting to diverse client needs effectively.

Overview

2
2
years of professional experience

Work History

Cleaning Services

Shenna Cleaning Services
01.2023 - Current
  • Enhanced customer satisfaction by providing thorough pool cleaning services, including vacuuming, skimming, and scrubbing.
  • Enhanced customer satisfaction by providing thorough interior and exterior boat cleaning services.
  • Enhanced customer satisfaction by providing thorough interior cleaning services for residential and commercial spaces.
  • Maintained high customer satisfaction levels by providing efficient and reliable duct cleaning services.
  • Performed laundry cleaning services and mopped, swept and polished floor surfaces.
  • Enhanced client satisfaction by providing thorough and efficient cleaning services within their homes.
  • Adapted to various work environments, including commercial spaces, residential properties, and special event venues, providing tailored cleaning services for each unique situation.

Customer Service Representative

Results Cx
08.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with members of Medicaid.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Health Care Aide

Open Arms and Hearts
01.2024 - 08.2024
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintained clean, safe, and well-organized patient environment.

Education

High School Diploma -

Penn Foster
Online Class
07.2024

Skills

  • Cleaning services
  • Tack cleaning
  • Customer Service
  • Home Health Service

Timeline

Customer Service Representative

Results Cx
08.2024 - 12.2024

Health Care Aide

Open Arms and Hearts
01.2024 - 08.2024

Cleaning Services

Shenna Cleaning Services
01.2023 - Current

High School Diploma -

Penn Foster

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Ter’Mya Turner