Ternesha Deberry
Portsmouth,VA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
05.2023 - 09.2024
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
Internship Student
Henrico Probation
09.2022 - 12.2022
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Customer Service Representative
Conduent
10.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
05.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Criminal Justice
Virginia State University
Petersburg, VA12-2022
Skills
- Quality assurance
- Strategic planning
- Customer service
- Active listening
- Data entry
- Call center experience
Timeline
Site Supervisor
Allied Universal Security Services
05.2023 - 09.2024
Internship Student
Henrico Probation
09.2022 - 12.2022
Customer Service Representative
Conduent
10.2021 - 03.2022
Cashier
Walmart
05.2019 - 08.2021
Bachelor of Science - Criminal Justice
Virginia State University
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