Teronna White
Syracuse,NY
Summary
Dependable individual with terrific work ethic and expertise in managing tasks. Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
7
7
years of professional experience
Work History
Overnight Stocker
Walmart
Syracuse, New York
10.2020 - Current
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
- Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
- Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Direct Support Professional
Advocates, Inc.
Syracuse, New York
07.2019 - 10.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
Deli Associate
Tops Friendly Markets
Syracuse, New York
09.2019 - 06.2020
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Hourly Shift Supervisor
Boston Market
Syracuse, New York
11.2017 - 08.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
Some College (No Degree) - Physical Therapy
Niagara County Community College
Sanborn, NYSkills
- Decision-making support
- Community integration
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Critical thinking
- Documentation and recordkeeping
- Clear communication
- Teamwork and collaboration
- Attention to detail
Timeline
Overnight Stocker
Walmart
10.2020 - Current
Deli Associate
Tops Friendly Markets
09.2019 - 06.2020
Direct Support Professional
Advocates, Inc.
07.2019 - 10.2022
Hourly Shift Supervisor
Boston Market
11.2017 - 08.2019
Some College (No Degree) - Physical Therapy
Niagara County Community College