TERRA BENNETT
West Jordan,UT
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
18
18
years of professional experience
Work History
Director, Global Card and Fraud Operations
Vervent
05.2025 - Current
- Led cross-functional teams to drive operational efficiency and enhance customer satisfaction.
- Developed and implemented strategic initiatives to optimize process workflows and resource allocation.
- Fostered a culture of continuous improvement through mentorship and training of staff members.
- Analyzed market trends to inform strategic decision-making and enhance service offerings.
Director, Fraud Operations and Vendor Oversight
MERRICK BANK
07.2018 - 11.2024
- I created the Fraud Application Investigations teams and I am the current leader over 27 people.
- I make the decisions in resolving accounts and escalations, while evaluating processes for continuous improvement to enhance productivity and quality
- I ensure CWS is meeting its applicable Service Level Agreements
- Any non-compliance issues are addressed, reported and discussed in monthly meetings with CWS to discuss feedback and issues
- Propose and institute changes to improve the experience of cardholders
- I review any relevant audits of CWS and track the resolution of any items requiring remediation
- I communicate and assist in the implementation of the Bank's policies, procedures, strategies, goals and values into the operational areas of CWS handling billing error and fraud claims
- I oversee the adherence to fraud and dispute policies and procedures through the monitoring of exception reports and standard monthly operational reports within CWS
Sr. Fraud Analyst, Merchant Services, Screening Management
VISA INC
01.2017 - 07.2018
- Analyzed transaction patterns to detect and prevent fraudulent activities across multiple payment platforms.
- Conducted risk assessments to identify vulnerabilities in payment processes and recommend strategic improvements.
- Developed training materials for junior analysts, fostering knowledge sharing and skills development within the team.
- Led investigations into high-risk transactions, coordinating responses with law enforcement when necessary.
- Collaborated with cross-functional teams to enhance fraud detection algorithms and improve system accuracy.
Customer Service, Graveyard
NETFLIX
01.2016 - 01.2017
- I provided exceptional customer service in a non-scripted world to get members back to streaming
- I perform basic-level technical troubleshooting, billing, and general question assistance
- While I was employed, I had excelled across all statistics and regularly provided floor support for my peers.
Sr. Fraud Analyst, Merchant Services, Screening Management
VISA INC
07.2009 - 01.2016
- Analyzed transaction patterns to detect and prevent fraudulent activities across multiple payment platforms.
- Conducted risk assessments to identify vulnerabilities in payment processes and recommend strategic improvements.
- Developed training materials for junior analysts, fostering knowledge sharing and skills development within the team.
- Led investigations into high-risk transactions, coordinating responses with law enforcement when necessary.
- Collaborated with cross-functional teams to enhance fraud detection algorithms and improve system accuracy.
Bankcard & Commercial Card
ZIONS BANCORPORATION
01.2008 - 07.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Granit Peaks High School Diploma -
Cyprus High School
Magna, UTSkills
- Project Management
- Operations Management
- Business Development
- Staff Development
- Staff Management
- Corporate Communications
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Accomplishments
- Supervised team of 150 staff members.
- Resolved product issue through consumer testing.
- Achieved 30% fraud loss improvement through effectively helping with implementing fraud strategies.
- Collaborated with team of 24 in the development of client onboarding.
Timeline
Director, Global Card and Fraud Operations
Vervent
05.2025 - Current
Director, Fraud Operations and Vendor Oversight
MERRICK BANK
07.2018 - 11.2024
Sr. Fraud Analyst, Merchant Services, Screening Management
VISA INC
01.2017 - 07.2018
Customer Service, Graveyard
NETFLIX
01.2016 - 01.2017
Sr. Fraud Analyst, Merchant Services, Screening Management
VISA INC
07.2009 - 01.2016
Bankcard & Commercial Card
ZIONS BANCORPORATION
01.2008 - 07.2009
Granit Peaks High School Diploma -
Cyprus High School