Terra Bledsoe
Arlington
Summary
With extensive experience in hospitality and customer service, I have developed exceptional skills in meeting others' needs with dignity and respect. I thrive in many environments, such educating and conversing with prospective clients, as well as excellent hospitality skills. Moreover, I possess comprehensive knowledge of various POS systems and demonstrate strong administrative computer literacy, including expertise in email, Excel, and other software applications.
Overview
12
12
years of professional experience
Work History
Chili's Restaurant Chain
01.2023 - Current
- Meet the needs of customers in a high volume environment, taking orders in a timely manner, ensuring all needs are met
- Using POS systems to manage company revenue accurately and with integrity
- Managing customers in the correct order avoiding confusion and escalations
- Support staff in other areas as needed to avoid bottleneck situations
- Experience in bartending with high understanding of Mixology processes
Bartender
DFW Airport
01.2021 - 01.2023
- Greeting guests in a professional and courteous manner
- Taking and checking orders, prior to placing in the ordering system ensuring accuracy
- Customer service avoiding mismanagement of 'FIFO' of individuals respecting time in busy environment
- Manage Mixology, understanding customer wants and needs
- Inventory management of company products ensuring stock is on point and consistent
Bartender
Café Herrera Omni Hotel
01.2018 - 01.2021
- Mixology of craft drinks, upkeep of new drinks, originals and company based dunk introductions
- Maintain high volume of clients, customers and hotel guest with a courteous and professional demeanor
- Create positive environment and build rapport with customers and staff
- POS system experience, including cash management, and inventory control
Administration, promotion, & marketing
Leaf Filter Inc
01.2017 - 01.2018
- Attending trade shows to professionally communicate with potential clients interested in the product
- High degree of product knowledge -how it works, how it is installed, what's included in the warranty, and prepared to answer questions as they related to the product
- Conflict resolution and problem solving any clients issues to ensure satisfaction.
- Obtaining the prospects information including; name, phone number, address and email; Upload these Lead sheets and send them to manager for pursuit utilizing cam-scanner software
- Set up and disassemble trade show displays
Head Waitress
Red Lobster
01.2015 - 01.2016
- Managed wait staff including assigning daily section;
- Advanced degree of knowledge about the menu and an understanding of food allergies as we are serving guests seafood
- Greeting guests in a professional and courteous manner
- Taking and checking orders, prior to placing them in the ordering system
- Maintaining good meal time management; and always being professional and never letting the customer wait
Medicine Management
Healthcare Provider
01.2013 - 01.2015
- Taking clients to doctor appointments, taking clients to therapy classes, Etc
- Assisting with therapy as needed
- Daily Household chores such as bed making, laundry, dishes, sweeping, moping, Etc
- Assisting client with daily routine personnel care
Education
HS Diploma -
Sam Houston High School
01.2010
Skills
- Document management
- Microsoft Excel
- Meeting planning
- Advanced customer service
- Conflict resolution
- Strong multitasking
- Computer Literacy and Data Entry
- Hospitality and service industry background
- POS system operation
- Advanced mixology skills
Timeline
Chili's Restaurant Chain
01.2023 - Current
Bartender
DFW Airport
01.2021 - 01.2023
Bartender
Café Herrera Omni Hotel
01.2018 - 01.2021
Administration, promotion, & marketing
Leaf Filter Inc
01.2017 - 01.2018
Head Waitress
Red Lobster
01.2015 - 01.2016
Medicine Management
Healthcare Provider
01.2013 - 01.2015
HS Diploma -
Sam Houston High School
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