TERRA BUTCHER
Portsmouth,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Server
Sutton's Italian Restaurant
02.2020 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier/Fuel Clerk/Liquor Clerk
KROGER
08.2017 - 01.2020
- Returned non-purchased products to shelves and performed general merchandising functions
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items
- Supported company shrinks and safety initiatives by remaining alert and accurately scanning merchandise for purchase
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Solved complaints by customers and issued credits for returned merchandise
- Gained recognition for providing efficient service and a high degree of accuracy
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations
- Engaged customers and built connections using a positive, upbeat attitude
- Operated POS cash register, handling an average of 200 transactions on average daily
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
Education
Some College (No Degree) - Nursing
Shawnee State University
Portsmouth, OHProject Management Certification - Project Management
Coursera
Online09.2023
Associate of Science - Health Science And Technology
Bluegrass Community And Technical College
Lexington, KY06.2022
HIGH SCHOOL DIPLOMA -
Portsmouth West High School
West Portsmouth, OH01.2017
Skills
- Focused work ethic
- Cash handling
- Customer service excellence
- Maintain equipment
- Reliable
- Upbeat attitude
- Team collaboration
- Product demonstration
Timeline
Server
Sutton's Italian Restaurant
02.2020 - 09.2021
Cashier/Fuel Clerk/Liquor Clerk
KROGER
08.2017 - 01.2020
Some College (No Degree) - Nursing
Shawnee State University
Project Management Certification - Project Management
Coursera
Associate of Science - Health Science And Technology
Bluegrass Community And Technical College
HIGH SCHOOL DIPLOMA -
Portsmouth West High School
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