Terra Cummings
Coos Bay,OR
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
16
16
years of professional experience
Work History
Production Assistant /Mortgage Loan Processor
Pacific Home Team
Eureka, CA
07.2018 - 09.2023
- Updated customers regularly on status of their loans throughout the processing period.
- Submitted loan applications to underwriting department for review and approval process.
- Reviewed appraisals to ensure accuracy of value estimates.
- Assisted borrowers with questions regarding their loans after closing.
- Reviewed loan applications for accuracy and completeness.
- Provided administrative support to staff members, including answering phones, scheduling appointments, copying and scanning documents and filing paperwork.
Universal Associate Banker Teller III
Umpqua Bank
Eureka, CA
10.2007 - 07.2018
- Maintained confidentiality of customer financial information at all times.
- Processed deposits, withdrawals, check cashing, loan payments, cash advances and money orders.
- Processed wire transfers according to established guidelines.
- Maintained accurate documentation of all transactions performed throughout the day.
- Greeted customers and provided excellent customer service.
- Handled all customer complaints in a professional manner according to bank policy.
- Assisted in resolving issues concerning overdrafts, transfers, stop payments .
- Provided assistance with ATM machines when needed.
- Performed opening and closing duties such as balancing the vault and preparing cash drawers.
- Reviewed personal identification documents to verify identity for new accounts.
- Balanced daily cash drawer by counting currency, coins and checks.
- Cross-sold banking products such as loans, credit cards and investments when appropriate.
Education
High School Diploma -
Eureka Senior High School
Eureka, CA06-2003
Skills
- Verbal and written communication
- Employment Verification
- Customer Service
- File Management
- Attention to Detail
- Application Review
- Data Entry
- Preparing applications
- Information Verification
- Loan Submissions
- Consumer Banking
- New Account Setup
- Cross-Selling and Partner Referrals
- Products and Services Knowledge
- Teller background
- Cash Handling
- Loan Payment Processing
- Check Cashing and Withdrawals
References
References available upon request.
Timeline
Production Assistant /Mortgage Loan Processor
Pacific Home Team
07.2018 - 09.2023
Universal Associate Banker Teller III
Umpqua Bank
10.2007 - 07.2018
High School Diploma -
Eureka Senior High School
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