Terra Enlow
Yucaipa,CA
Summary
Knowledgeable in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Analyst /Quality Assurance Technician
Pratt Industries
04.2019 - Current
- Maintained customer satisfaction by providing forward-thinking strategies to address customer needs and resolve concerns.
- Maintained shipping/receiving processes using a software system
- Answered customer phone calls, scheduled appointments, filed paperwork, paid strong attention to detail for accuracy in paperwork and on product
- Facilitated trainings for existing and new employees
Bakery Sales Clerk
Albertsons
03.2016 - 03.2019
- Addressed customer concerns or complaints by quick problem-solving based thinking
- Assisted customers with special orders, resulting in higher overall satisfaction rates.
Education
Bachelor of Management Studies - Business Administration And Management
Cal State University San Bernadino
San Bernardino, CA2026
Associate of Arts - Liberal Studies
Mt San Jacinto College
San Jacinto, CA2021
High School Diploma -
Vista Murrieta High School
Murrieta, CA06.2015
Skills
- Complaint handling
- Multitasking
- Organization skills
- Computer Skills
- Calm and Professional Under Pressure
- Microsoft Office experience
- Global Communicator
- Computer software experience
Timeline
Customer Service Analyst /Quality Assurance Technician
Pratt Industries
04.2019 - Current
Bakery Sales Clerk
Albertsons
03.2016 - 03.2019
Bachelor of Management Studies - Business Administration And Management
Cal State University San Bernadino
Associate of Arts - Liberal Studies
Mt San Jacinto College
High School Diploma -
Vista Murrieta High School
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