Terra Linder
Spring Lake,NC
Summary
Friendly professional with proven strengths in cross-selling and customer service. Reliable individual with pleasant demeanor and terrific work ethic.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
Sprinkles
Bunnlevel, NC
02.2024 - Current
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Greeted customers and provided menu information.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Operated cash register to collect payments from customers.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Cleaned tables, chairs and dining areas after customer use.
- Checked expiration dates on products to ensure freshness.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Ensured that all health regulations were followed during food preparation and storage processes.
- Delivered orders accurately to customers at their tables or counters in a timely manner.
- Verified accuracy of order before serving it to customers.
- Discarded expired products immediately according to company policy.
- Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.
- Informed management of low stock items prior to running out completely.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Followed proper sanitation guidelines when handling food products.
- Trained new employees on proper food handling techniques and customer service standards.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
- Participated in team meetings to discuss best practices for providing quality service.
- Served and scooped ice cream, following sizing specifications.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
OHS Concessions Volunteer
OHS Concessions
Spring Lake, NC
04.2023 - 06.2024
- Assisted in the preparation of concession stands for events, including stocking supplies and restocking items as needed.
- Organized and maintained a clean work area to ensure food safety regulations were met.
- Greeted customers and answered questions about products, pricing and specials.
- Processed cash transactions accurately while providing excellent customer service.
- Operated various concession machines such as popcorn poppers, hot dog rollers, nacho cheese dispensers.
- Monitored the quality of food being served at the concession stand to ensure it was fresh and safe for consumption.
Aloha Zoo Volunteer
Aloha Zoo
Cameron, NC
04.2023 - 04.2024
- Organized special events for children visiting the zoo such as animal encounters and art activities.
- Ensured all areas of the zoo were clean and tidy at all times.
- Collaborated with other volunteers to provide exceptional customer service to guests during their visit.
Catholic Charities Food Pantry Volunteer
Catholic Charities
Fayetteville, NC
03.2023 - 03.2023
- Checked expiration dates on food items and removed expired products from shelves.
- Sorted and organized donations of canned goods, non-perishable food, and other items.
- Stocked shelves with donated food items.
- Helped unload deliveries of food from trucks into the pantry storage area.
- Maintained cleanliness of pantry facility, including floors, shelves, and refrigeration units.
- Restocked shelves as needed during service hours.
Education
High School Diploma -
Overhills High School
Spring Lake05-2025
Skills
- Excellent Communication
- Guest service
- Customer Engagement
- Cash Register Operation
- Customer Service
- Cash Handling
- Supply Restocking
Languages
English
Native/ Bilingual
Timeline
Ice Cream Server
Sprinkles
02.2024 - Current
OHS Concessions Volunteer
OHS Concessions
04.2023 - 06.2024
Aloha Zoo Volunteer
Aloha Zoo
04.2023 - 04.2024
Catholic Charities Food Pantry Volunteer
Catholic Charities
03.2023 - 03.2023
High School Diploma -
Overhills High School