Terra Lofton
Hopewell,VA
Summary
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
15
15
years of professional experience
Work History
Leader – Chemical Intermediates Customer Service Team, S4 Hanna Implementation Lead
Advansix
08.2018 - Current
- SME - Support chemical team with troubleshooting technical issues, governance board meetings, complete external audit requests, lead on new projects and process changes so support with implementing solutions to complex customer needs, share best practices across the organization.
- Expertly manage the OTC process as primary customer contact- order entry, master data, price administration, logistics, csales support activities, billing, delivering overall exception customer service
- Process and distribute daily reports essential to on time delivery and invoicing
- Cross train with co-workers and internal business partners
- Advansix Change Champion – support with process changes and S4 implementation to boost team morale and assist with challenges embracing change
- Collaborate with commercial teams to have an in depth understanding of the customers and their market., actively engage in discussion with customers and the commercial organization to contribute to business growth and profitability.
- Robust knowledge of Microsoft Office and SAP/S4 Hanna
- SAP sales and distribution and ERP experience
Trade Show Specialist
UPS
08.2016 - 07.2018
- Schedule pickup and delivery requests Track freight to destination
- Research lost shipments
- Create billing to invoice customers quote pricing
Sr. Risk Associate
Capital One
08.2011 - 06.2018
- Handle inbound escalation calls and research account errors
- Provide quality customer service
- Meet monthly goals/department quality guidelines
- Completed a floor supervisor internship and project coordinator lend role
- Completed manual settlement hold out report to determine manual settlement infraction
Education
High School Diploma -
Hopewell High School
Hopewell, VA06-2006
BBA - Business Administration
Virginia State University
Petersburg, VA Skills
- Customer service
- ERP Systems
- SAP
Timeline
Leader – Chemical Intermediates Customer Service Team, S4 Hanna Implementation Lead
Advansix
08.2018 - Current
Trade Show Specialist
UPS
08.2016 - 07.2018
Sr. Risk Associate
Capital One
08.2011 - 06.2018
High School Diploma -
Hopewell High School
BBA - Business Administration
Virginia State University