Terra Patterson
Juneau
Summary
Dynamic Aquatics Manager with a proven track record at the City and Borough of Juneau, excelling in team leadership and emergency response preparedness. Enhanced community engagement and revenue through strategic partnerships and innovative programming, while effectively managing a multi-million dollar budget. Strong communicator dedicated to optimizing operations and ensuring swimmer safety.
Overview
25
25
years of professional experience
Work History
Aquatics Manager
City And Borough Of Juneau
09.2022 - Current
- Optimized pool operations by maximizing staffing-efficient solutions, while providing quality programming to the community.
- Managed budget expenditures to ensure financial stability while maintaining high-quality aquatics facilities and programs.
- Built strong relationships with community partners, resulting in increased community collaboration, increased revenue opportunities and support for aquatics programs.
- Collaborated with other department managers to create cross-functional initiatives that benefited the entire organization.
Aquatics Supervisor
City of Astoria
07.2017 - 09.2022
- Oversaw and implemented quality aquatic and recreational programming at the aquatic center.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
- Oversaw a 1.2 million dollar budget ensuring expenses and revenue stayed within allotted budget.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
Recreation Coordinator/Recreation Program Supervisor
City of Astoria
05.2000 - 07.2017
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Prepared and distributed flyers, press releases and brochures to generate interest in established programs and events.
- Evaluated staff performance on a regular basis providing constructive feedback leading to more efficient operations overall.
- Managed budgets for multiple programs, ensuring optimal allocation of resources to maximize service quality and participant enjoyment.
Education
Major Recreation Management/ Minor Business Studie
Eastern Washington University
Cheney, WA06-1997
Associate of Science - General
Spokane Falls Community College
Spokane, WA12-1994
Skills
- Strong communication skills
- Excel in team leadership and staff retention
- Completions of ICS courses 100, 200, 700 and 800
- Emergency response preparedness
- Lifeguard, CPR and First Aid training
- Record keeping and reporting
Timeline
Aquatics Manager
City And Borough Of Juneau
09.2022 - Current
Aquatics Supervisor
City of Astoria
07.2017 - 09.2022
Recreation Coordinator/Recreation Program Supervisor
City of Astoria
05.2000 - 07.2017
Major Recreation Management/ Minor Business Studie
Eastern Washington University
Associate of Science - General
Spokane Falls Community College
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