Terraca Collins
Troy,MI
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Care-focused detail-oriented job seeker that will bring a positive attitude professional appearance and consistent attendance. Successful in encouraging team members to work efficiently while maintaining the standards of company policies. Eager to secure and grow in a entry-level Medical Biller Medical Coder position to achieve all company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Phlebotomist
CSL Plasma Behring
03.2017 - 08.2020
- Established and maintained positive working relationships with donors as well as staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Monitored donors for reactions and verified sample quality.
- Conducted venipuncture.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Assembled tourniquets, needles, blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers as well as donors.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Assisted in training and onboarding new phlebotomists.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Participated in quality assurance and competency assessment initiatives.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Developed and implemented strategies to improve phlebotomy process.
- Processed average of 75 plasma donors per day
Customer Service Representative
Meijer
08.2008 - 03.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Managed over 50 telephone calls promptly to avoid on-hold wait times.
- Handled United Sates Postal Service outgoing mail
- Performed Inventory Duties for United States Postal Service
- Performed Debits and Credits For Meijer Credit card payments
- Performed check cashing services local and government
- Handled lottery services and winnings
- Performed all incoming and out going Western Union transactions
- Handled all money order functions
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Certification - Medical Coding Medical Biller
06.2023
- Awarded Employee of the year at CSL Plasma 2019
- Awarded Top 3 Phlebotomist in CSL Plasma Center
- 3.4 GPA
Diploma - Phlebotomy
11.2018
Skills
- Quality assurance
- Medical terminology
- Interpersonal skills
- Soft Skills
- Goal setting
- Leadership qualities
- Venipuncture expertise
- Problem-solving abilities
- Empathy and compassion
- Team collaboration
- Regulatory compliance
- HIPAA
Certification
- Certified Medical Biller Medical Coder, America Medical Certification Associations - Present-2025
- Diploma in Phlebotomy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Phlebotomist - CSL Plasma Behring
03.2017 - 08.2020
Customer Service Representative - Meijer
08.2008 - 03.2017
Medcerts Of Michigan - Certification , Medical Coding Medical Biller
Marosa School Of Phlebotomy - Diploma, Phlebotomy
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