Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Thomas

Washington

Summary

Goal-oriented and detail-oriented healthcare professional with experience in patient care and medical record management, seeking a position to leverage my skills in healthcare administration, data analysis, and problem solving to contribute to the growth of a healthcare organization.

Experienced healthcare professional skilled in venipuncture, specimen collection, and patient care. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication, organizational, and problem-solving skills, ensuring high standards and quality outcomes in fast-paced environment.

Overview

20
20
years of professional experience

Work History

Senior Phlebotomist

Natera
12.2024 - Current
  • Contributed to a positive work environment by consistently demonstrating professionalism, teamwork, and adaptability under pressure situations.
  • Enhanced patient experience by maintaining a professional and compassionate demeanor during blood collection procedures.
  • Served as a knowledgeable resource for patients regarding their lab tests, ensuring they felt informed and comfortable throughout the process.
  • Maintained high levels of accuracy in specimen labeling, ensuring proper identification for laboratory testing.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed.
  • Verified proper storage and transportation of specimens to laboratories such as Natera, Labcorp, and Quest Diagnostics.
  • Logistical management/printing of patient reports for the area
  • Billing question answering/triaging and followup with patients
  • Scheduling pick ups from courier services- FedEx

Paramed Examiner

APPS Paramedical Services- Rockville, Maryland
11.2017 - 02.2025
  • Travel to different companies and residential areas in the DMV to conduct exams so the applicant can be approved for life insurance or disability claims
  • Conduct venipuncture, height, weight, blood pressure, and body mass
  • Travel to applicants homes and businesses to conduct specialty draws
  • Maintain accurate complete and legible records and scan paperwork to encrypted portal
  • Participants in training and continuing education programs as necessary
  • Prepare the specimens at home by centrifuging the tubes and separating the serum or plasma based on test specifics before shipping to lab via FedEx

Lab Service Specialist

ONE MEDICAL-Chevy Chase, MD
08.2020 - 05.2024
  • Venipuncture service ranging from pediatric to geriatrics
  • Perform and assist with EKG’s, vitals, ear lavages, vaccines, PPD test, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sanitation
  • Assisting Providers and Virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
  • Point of care testing such as Covid, Lead, Hemoglobin, Glucose, Hearing and Vision screening, Udip, uHCG, Zio Patch application, Rapid flu testing, Med injections, RST and bacterial swab, H. Pylori Breath Testing

Inpatient Phlebotomist

Medstar Southern Maryland Hospital- Clinton, MD
06.2017 - 01.2020
  • Work inpatient phlebotomy drawing blood at patients bedside
  • Order laboratory test in the Claiirva Electronic Medical System
  • Performs on all patient population, phlebotomy (I.e., venipuncture, finger stick, heel stick, and bleeding time) according to established hospital procedures.
  • Identifies patients with the 2 established patient identifiers.
  • Properly labeled specimen tubes in accordance with policy and procedure.
  • Identifies priority processing of stat draws
  • Ensures the timely transport of all patient specimens to the main lab for processing
  • Performs duties in a self directed manner with minimal supervision or direction

Concierge

SL Nusbaum – Fairfax, VA
10.2016 - 06.2017
  • Deliver superior customer service, acknowledge residents by name with courtesy and a smile.
  • Greet all guests and vendors and have a gracious approach with courtesy and competence.
  • Resolve resident questions, concerns, and requests promptly and efficiently
  • Follow Fair Housing rules and regulations
  • Assist with lock out services
  • Answer multi phone lines
  • Manage overnight crew of 4 employees
  • Accept, record, and distribute resident packages.
  • Manage the front desk area, maintain books, binder, and log.

Ambulatory Patient Care Technician

Children’s National Outpatient Center – Fairfax, VA
09.2014 - 05.2016
  • Collaborated with the multidisciplinary team on healthcare delivery under the direction of the Registered Nurse
  • Performed basic nursing care activities by carrying out patient treatments, specimen collection, laboratory testing, and conducting venipuncture with pediatrics as young as 6 weeks
  • Directed patient flow and maintained a safe, clean, and a stocked ambulatory setting
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.

Medical Assistant

McMackin & Zimnoch PC – Washington, D.C.
05.2012 - 09.2014
  • Opened and closed office, answered and screened patients phones calls, took accurate messages, and transferred calls to physician if available
  • Processed medical record requests and obtained authorization and referrals as needed
  • Monitored and reported lab results to physician for review and documentation
  • Managed office inventory such as: back office medical and front office non-medical supplies
  • Coordinated and performed patient services, blood draws, injections, EKG, Pulmonary Function Testing, urinalysis, pre- and post-operative care, and various examinations
  • Scheduled appointments in Athena EMR database, verified insurance coverage of patients, updated patient records, and followed up with patients on upcoming appointments
  • Conducted office support creating correspondences and memos in Microsoft Word, maintaining Physicians’ schedule, filing records, faxing and copying documents, and mail distribution
  • Called in prescriptions, sent lab specimens to Quest Diagnostic, LabCorp, and Bio- Reference Laboratory, and updated patient demographics in E-file system
  • Maintain quality assurance, sanitation/sterilization of instruments, and confidentiality

Donor Center Technician

Anne Arundel Medical Center – Annapolis, MD
03.2011 - 05.2012
  • Completed donor screening including all procedures relevant to biographic, demographic and medical history information.
  • Reviewed completed donation record and other records as necessary
  • Communicated, informed, directed and responded to donors and employees regarding any aspect of the donation process
  • Performed venipuncture preparatory procedures including: hemoglobin, hematocrit, pulse and blood pressure readings, and sterile arm preparation
  • Assisted in the donor canteen area, maintained safekeeping of equipment, supplies and materials, and ensured the cleanliness of the donor collection area.

Patient Services Technician

LabCorp of America – Washington, D.C.
01.2009 - 03.2011
  • Performed routine and complex draws and venipunctures from recovering addicts
  • Conducted urine drug screens, paternity and breath/saliva alcohol collections, and tested and recorded blood glucose levels
  • Entered patient demographics and billing information into database and ordered tests based on physician script or lab requisition
  • Maintain quality assurance, sanitation, and confidentiality

Collection Technician

The American Red Cross – Baltimore, MD
03.2006 - 01.2009
  • Engaged with local area communities and businesses in a mobile and stationary environment to promote blood drives in efforts to replenish blood storage supplies for emergencies
  • Obtained information about clients' medical history, drug history, complaints and allergies, documented donor histories, and maintained accurate records for donation process
  • Performed blood draws collecting up to 595 ml of whole blood and monitored vital signs, such as blood pressure and pulse

Education

Associate Degree - Liberal Arts

Prince George’s Community College
Largo, MD
05-2021

Medical Assistant Certification

ACT College
Arlington, VA
12.2006

High School Diploma - undefined

Eleanor Roosevelt High School
Greenbelt, MD
06.2004

Skills

  • Advanced venipuncture and capillary collection for adult, pediatric, geriatric, and neonatal patients
  • Specimen collection, labeling, processing, and quality assurance to ensure specimen integrity
  • Knowledge OSHA, CLIA, HIPAA compliance and infection control procedures
  • Proficient in EHR/LIS systems, specimen tracking, and data entry accuracy
  • Leadership in training, mentoring, and supervising new phlebotomy staff
  • Workflow coordination, staff scheduling, and supply inventory management
  • Skilled in difficult draws, patient reassurance, and providing excellent bedside care
  • Strong collaboration with physicians, nurses, and laboratory personnel

Timeline

Senior Phlebotomist

Natera
12.2024 - Current

Lab Service Specialist

ONE MEDICAL-Chevy Chase, MD
08.2020 - 05.2024

Paramed Examiner

APPS Paramedical Services- Rockville, Maryland
11.2017 - 02.2025

Inpatient Phlebotomist

Medstar Southern Maryland Hospital- Clinton, MD
06.2017 - 01.2020

Concierge

SL Nusbaum – Fairfax, VA
10.2016 - 06.2017

Ambulatory Patient Care Technician

Children’s National Outpatient Center – Fairfax, VA
09.2014 - 05.2016

Medical Assistant

McMackin & Zimnoch PC – Washington, D.C.
05.2012 - 09.2014

Donor Center Technician

Anne Arundel Medical Center – Annapolis, MD
03.2011 - 05.2012

Patient Services Technician

LabCorp of America – Washington, D.C.
01.2009 - 03.2011

Collection Technician

The American Red Cross – Baltimore, MD
03.2006 - 01.2009

Medical Assistant Certification

ACT College

High School Diploma - undefined

Eleanor Roosevelt High School

Associate Degree - Liberal Arts

Prince George’s Community College

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