Terrace Green
Tallahassee,FL
Summary
Highly motivated and experienced customer service professional with a proven track record of success in remote environments. Expertise in providing exceptional service, resolving complex issues, and building strong customer relationships. Seeking a challenging role where I can utilize my skills and experience to contribute to the success of a growing organization.
Overview
21
21
years of professional experience
Work History
Remote Customer Service Represenative
Lincoln Financial Group
Guaynabo, PR
02.2014 - 01.2022
- Provided exceptional customer service via phone, email, and chat.
- Resolved complex customer issues and escalated issues as needed.
- Maintained a high level of customer satisfaction.
- Exceeded performance metrics on a consistent basis.
- Contributed to the development of new customer service processes.
Customer Service Representative
Symbol Technologies Inc
Pittsburgh, PA
07.2005 - 05.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Help Desk Support Specialist
Transcom USA
Pittsburgh, PA
06.2001 - 05.2005
- Provided first-line technical support to clients, resolving basic hardware and software issues.
- Logged and tracked client inquiries, ensuring timely and efficient resolution.
- Escalated complex issues to senior technical support staff, facilitating prompt and effective solutions.
- Maintained accurate records of client interactions, contributing to a comprehensive knowledge base.
- Consistently delivered exceptional customer service, exceeding client expectations.
Education
Bachelor of Arts - Psychology
Piedmont College
Demorest, GA06-1999
Skills
- Complaint resolution
- Professional telephone demeanor
- Live chat support
- Call center experience
- Product and service solutions
- Microsoft Excel
- Operating Systems: Windows,
ChromeOS - Troubleshooting: Hardware
diagnostics, software debugging,
network analysis
Timeline
Remote Customer Service Represenative
Lincoln Financial Group
02.2014 - 01.2022
Customer Service Representative
Symbol Technologies Inc
07.2005 - 05.2011
Help Desk Support Specialist
Transcom USA
06.2001 - 05.2005
Bachelor of Arts - Psychology
Piedmont College
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