TERRAE BROWN
Wilmington,DE
Summary
Fast and efficient Toll Collector with expertise in training staff members to succeed on the job. Bilingual with fluency in Language. Ready to offer Number years experience and excellent customer service skills.
Overview
35
35
years of professional experience
Work History
Toll Collector
Delaware River Bay Authority
12.2022 - Current
- Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
- Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
- Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
Customer Service Representative
QVC
12.1989 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined called center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
William Penn
Skills
- Multitasking Proficiency
- Money Handling
- Toll Equipment Operation
- Records Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Toll Collector
Delaware River Bay Authority
12.2022 - Current
Customer Service Representative
QVC
12.1989 - Current
William Penn
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