Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terrah Kenol

Newark,NJ

Summary

Dynamic professional with a proven track record at NJ Transit, enhancing safety and customer satisfaction. Skilled in communication and Microsoft Office, adept at improving operational efficiency and customer retention. Demonstrated ability to lead with a focus on achievements, including streamlining passenger flow and increasing service quality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Train Conductor

NJ Transit
03.2023 - Current
  • Assist the Conductor in the safe movement of trains by adhering to applicable operating rules/practices.
  • Ensure all revenue documents (cash, tickets, passes) are collected and verified.
  • Communicated with train dispatchers to obtain and adjust directions.
  • Function independently utilizing clear and effective verbal communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer service.
  • Worked in either a passenger or non-passenger operation (including yard duty and work trains).
  • Maintained an understanding of Operating Rules and Practices including Physical Characteristics, Safety, Air Brake, Electrical Instructions, Equipment Trouble-Shooting, and Emergency Procedures.
  • Assist passengers to board and detrain as well as give instruction on travel and connections to and from their destination.

Server

Bahama Breeze Island Grille
06.2022 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Transportation Security Officer

TSA
08.2022 - 11.2022
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Monitored airport security measures
  • Maintained efficient passenger traffic flows through airport security checkpoints
  • Report potential security vulnerabilities and weaknesses at the airport
  • Perform random security checks on all Known Crew Members and Flight Attendants

Covid Outreach Worker

New Jersey Department of Health (Good Temps)
05.2022 - 07.2022
  • Participated in community health activities and fairs to provide resources for the community
  • Provided information on where to be vaccinated & boosted + Scheduled vaccination appointment and Covid testing.
  • Connected individuals, the homeless, etc to appropriate resources through comprehensive assessments, referrals, and followups.
  • Provided weekly reports regarding communication and help provided to the community.

Covid Test Administrator

County of Essex
12.2021 - 02.2022
  • Maintained test integrity through thorough adherence to security protocols and guidelines.
  • Improved testing environment by organizing and managing all necessary materials and resources.
  • Register clients online for testing & administrate Covid saliva test
  • Increased efficiency by maintaining detailed records of administered tests, scores, and other relevant information.

Client Success Specialist /Sales Representative

National Debt Relief
08.2019 - 11.2021
  • Assist clients in making deposit adjustments
  • Reviewing settlement offers & terms with clients
  • Providing excellent communication service skills
  • Efficient use of Microsoft & Excel daily to calculate funds to settle debts
  • Negotiate offers for clients across the U.S

Customer Service/Call Center Associate

Dish Network
03.2017 - 08.2019
  • Assisted customers by answering questions and responding to inquiries.
  • Data Entry utilizing DS Web & Met weekly goals based on performance and up sales.
  • Built rapport with customers, fostering positive relationships that resulted in increased loyalty and repeat business.
  • Reached out proactively to dissatisfied customers as part of a retention effort.

USPS Mail Handler

United States Postal Service, USPS
12.2014 - 08.2016
  • Shipped larger items up to 70 pounds through the postal system. Moved, organized, loaded and sorted mail prior to it being shipped to the delivery distribution area.
  • Operated sorting machinery and other machinery to sort mail and load packages into vans and trucks.
  • Sorted all mail received from trucks and conveyor belts for dispatch to other units.
  • Assisted mail clerks when needed with selling postage stamps and weighing packages, applied appropriate postage as required to packages and routed mail + packages accordingly

Education

High School Diploma -

Abraham Clark High School
Roselle, NJ
06-2012

Skills

    OSHA Certified

    Communication Equipment Operation

    Customer Satisfaction (CSAT)

    Voice of the Customer (VoC)

    Customer Retention

    Customer Support

Certification

OSHA

Timeline

Assistant Train Conductor

NJ Transit
03.2023 - Current

Transportation Security Officer

TSA
08.2022 - 11.2022

Server

Bahama Breeze Island Grille
06.2022 - 03.2023

Covid Outreach Worker

New Jersey Department of Health (Good Temps)
05.2022 - 07.2022

Covid Test Administrator

County of Essex
12.2021 - 02.2022

Client Success Specialist /Sales Representative

National Debt Relief
08.2019 - 11.2021

Customer Service/Call Center Associate

Dish Network
03.2017 - 08.2019

USPS Mail Handler

United States Postal Service, USPS
12.2014 - 08.2016

High School Diploma -

Abraham Clark High School

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Terrah Kenol