Americo Sagese
Newark,NJ
Summary
Experienced transportation industry professional with strong, proficient computer abilities in Microsoft, AXIOM, SHEBBA, ALIS- Delta Airlines Weight & Balance program. Assigned ALA trainer of DELTA Airline HUBs Weight and Balance Systems during the NEW Airline Merger with NorthWest Airlines. Four-time recipient of Delta's Employee of the Month Award. Proven coordinator and point person between multiple airline company representatives and ASIG Operations Management, responsible for gathering daily safety analysis and incident information. Exceptional communication and interpersonal skills, able to lead, motivate, and mentor individuals in a team-oriented environment to achieve organizational objectives and metrics. Highly respected by peers, customers, supervision, and corporate management, resulting in two promotions. Recipient of ASIG's Extra Mile Recognition Award. Known for strong work ethic, integrity, honesty, passion, loyalty, enthusiasm, personability, creativity, and adaptability to new policies and procedures. Overall management for EWR Terminal Operations, including crew assignments implementation, training, scheduling, task execution of inbound/outbound flights, and RONs repositions to Hardstand.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Conductor/Train Conductor
NJ Transit Corp
04.2020 - Current
- Conduct safety briefings prior to departures
- Call Dispatcher for Form Ds or any additions to the job bulletin
- Manage and facilitate the safe and efficient operation of the train and crew
- Communicate with engineers or other dispatch staff to determine the trains route, timetable, and cargo before departure
- Review alerts and documentation regarding track, equipment, or route difficulties
- Collect fares (cash or mobile e-tickets) from passengers for designated destinations
- Conduct safety briefings prior to departures
- Follow all Rail rules and safety regulations pertaining to Daily Summary, Supplemental, and Speeds
- Served as a liaison between ramp union representatives and Airline management regarding contract rules and/or concerns from either party.
Maintenance / Custodian
Franklin High School
09.2018 - 05.2020
- Adheres to established procedures to provide a safe working environment including complying with OSHA, state/local, federal, and state regulations
- NJ Black Seal Boiler License Certification
- Check Boiler gauges/readings before and after shift, and enter the information in daily log book
- Maintain Boiler functions and ensure its smooth operations
- Conduct maintenance of school items such as adjustment of desks, tables, lighting, etc
- Maintains a clean and orderly environment to project the safety and health of others
- Properly cleans and maintains housekeeping equipment
- Cleans assigned areas to school township standards and requirements
- Follows procedures for storage and disposal of trash and transports it to designated areas
- Reports maintenance concerns via work order requests to appropriate personnel
- Secures the facility, ensuring building is locked/unlocked as required
- Ensures security of company assets
- Other duties and tasks as assigned by head custodian/supervisor
Floor Manager/Server
Villa Victoria Ristorante
01.2017 - 08.2018
- Responsible for the management of Front of House operations, including staff scheduling, advertising, and banquet menus and bookings, and Specials/Dish preparations
- Meet and greet new and current customers
- Ensure customers encounter a successful and an enjoyable dining experience
- Receive deliveries from inventory goods received
- Perform weekly inventory of all goods and place orders for restock
- Knowledge of POS system; update menus and food items for sale
- Assisted Chef with input creating new dishes requests by patrons
- Acquired knowledge and implemented tastings of various wines from Italy, France, Chile, Argentina, and Australia
- Responsible for handling and closing out credit card and cash transactions
- Generate daily reports and advance email to ownership of operations sales and expenses logs
- Expedited banking transactions/deposits for establishment
Ramp Service Supervisor/Site Safety Supervisor
Southwest Airlines Co
04.2015 - 11.2016
- Conduct Monthly Safety Briefing Meetings with entire workforce to inform them of safety concerns, issues, or improvements
- Review and complete all relevant operational and incident reports accurately and within a timely manner
- Ensure that daily staff levels are sufficient to meet the operational requirements
- Coordinate equipment levels to meet the operational requirements
- Participate in the development and implementation of processes for improvement to the operation
- Coordinate with Equipment Maintenance staff and subcontractors as required any repairs or maintenance on equipment
- Monitor the quality of equipment, fluids and facility and report on deficiencies
- Accept fresh glycol deliveries and refill trucks with Glycol to ensure levels are at full capacity
- Ensure all Ramp Personnel are properly trained, assigned and utilized
- Awarded overtime as needed to maintain maximum use and efficiency of all Employees on duty
- Oversees breaks and lunch periods to control Employee productivity
- Assists in training Ramp Agents to ensure that they are aware of appropriate regulations, procedures, and Company policies
- Assist agents with offloading and uploading of all aircrafts
- Brake-Ride Reposition and towing of RON Aircrafts to hardstand for next day operation
- Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained
- Coordinates, as needed, with Operations, Customer Service, Maintenance, Provisioning, and Dispatch to maintain the stations on-time performance
- Evaluates the work performance of Ramp Agents to ensure that their work performance, attendance, and appearance meet Company requirements
- Monitors the handling and operating condition of all ramp equipment and all other tools and equipment needed for ramp services
- Makes sure ground equipment is serviced and fueled as necessary
- Generate employee schedules; manage sick calls; input employee work hours into KRONOS system
- Ensures Agents comply with Ramp procedures and use of correct forms and tools to comply with Company regulations and standards
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Customer Retention Call Center / Inside Sales Associate - Direct Sales
DISH LLC
08.2014 - 03.2015
- Contacting DISH Network customers by phone or with written correspondence to resolve their issue
- Maintaining departmental service levels and resolving all customer concerns in a timely manner
- Problem-solving cases and trends in escalations received and generating ideas to help reduce escalations
- Identifying opportunities within escalations and validating if a process or policy needs to be changed or adjusted
- Working with internal departments to investigate complaints that are received to ensure we’re not only resolving the escalation, but preventing future escalations
- Answer inbound calls and maximizing sales of tv entertainment including movies and sports
- Educate each customer of programming, equipment, and promotion of services in the correct hierarchy
- Assess the consumers’ requests and offer appropriate products, programming, and promotions
- While evaluating customers needs
- Expedite sales of services to new and existing customers to ensure company plan was expedited properly
- Achieve company weekly, monthly and metrics goals of selling video, HD, technology, and internet products
Airline Terminal Service Manager
BBA Aviation Usa DBA ASIG Americas
09.2008 - 11.2013
- Hired to oversee and provide and manage Supervision, ramp agents. bag room personnel, ramp equipment, for contract customer Air Canada to execute their flight operations safely and on time departures
- Developed and established short and long term goals to meet departmental needs and performs necessary follow up to ensure compliance and progress with established goals
- Identified and mobilized appropriate human resources by: providing staff with necessary tools and materials to meet identified departmental goals; identifying strengths and weaknesses of each team member
- Set appropriate work standards of performance for self and others and assumes accountability for ensuring compliance with established standards by leading by example and displaying an awareness of the impact of work standards on the operation and the Customer
- Recognized issues and opportunities for improvement; gathers the necessary data to analyze the problem and communicates with appropriate personnel to resolve the issue
- Planned, managed, and implemented JFK daily shift briefings, and team’s proactive observation approach which ensured a safe, healthy, and accident-free work environment
- HS&E&T Safety Supervisor/Supervisor On Duty - Ramp SOD , Terminals1 &4:
- Conduct on-site inspections and audit of base operations, facilities, equipment, materials and training to further develop, recommend, and/or implement policies and procedures
- Lead the investigation of accidents, injuries, near misses, and cooperate in the preparation of material and evidence for use in hearings, lawsuits, and insurance investigations
- Possess strong oral and written communication skills; strong analysis and problem solving skills
- Compiled and submitted accident reports in ASIG SHEBBA database required by the company or regulatory agencies
- Confers with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies
- Open and close incident report files of company employees and keep contact with them for updates
- Log information into ASIG SHEBBA database for corporate to review
- Carry out supervisory responsibilities with ramp crews for assigned arrivals, departures, and pushback
ALA Dispatcher/ALA Load Control Center/ Lead/ CSA
Delta Airlines
04.2000 - 09.2011
- Ensured successful delivery and performance of baggage and ramp services in a manner consistent with finest industry standards, commitments, Delta Standard Operating Procedures, Delta Health, Safety, environmental, and Training standards
- Offloaded and uploaded turn-around flights, and executed pushback of aircrafts
- Generated load plan from JFK Load Control Center for25+ AM departure flights, fuel load sheets, and AWABS/ACARS to flight decks
- Planned and organized sequences of action to ensure ramp tasks were completed efficiently, understanding of timeframe availability and create a strategy to work within to meet the established timeline
- Assigned as ALIS System Load Planner Trainer in Detroit International Airport for Northwest/Delta merger employees
- Calculated weight/balance of passengers, cargo, baggage, fuel in correspondence with LoadMaster for allowances
- Acting Supervisor during vacation relief when called upon for coverage
- Worked as CSA agent in bagroom and ramp operations at start of employment
Education
High School Diploma -
John Dewey JS
Brooklyn, NYNo Degree - Business Administration
N.A. Kingsborough Community College
Brooklyn, NYSkills
- NORAC Certified Rail Conductor NJ Transit Corp
- Black Seal Boiler License from New Jersey State Certification
- Operation of Deicing/Anti-icing Box trucks, Aircraft deicing, and Glycol fluid testing for Iceman Control Supervisor for Deicing and Glycol operations at EWR Control Center
- Conducted Refractometer readings of Glycol levels for fluid holding tanks, trucks, and daily application use of clean fluids
- Conducted testing of company Deicing truck fleet to ensure full and proper functionality
- Supervised safety team and directed them to execute duties pertaining to safety policy and procedures of contract airline companies
- Evaluated safety team progress and work tendencies for upkeep of team production
- Maximized Inbound Customer Resolution and/or Sales Calls
- Knowledge and Hands-On experience use of Airline motorized equipment such as FMC K-Loaders, Belt Loaders, Aircraft Pushback Rigs
- Operation of Aircraft flightdeck break riding for various types such as737,757,767,777 aircrafts for repositions to Hardstands
- Conducted ions of accidents, injuries, near misses, and cooperate in the preparation of material and evidence for use in hearings, lawsuits, and insurance investigation
- Retention Customer Service’ Inbound Sales Inquiries Microsoft Word, Excel, and PowerPoint
Accomplishments
- Received promotions throughout various employers and work industries
- Successfully trained acquired NW Airlines merger Load Control Lead Agents on Delta's ALIS Weight and Balance program Systems
- Trained and proficient on operations of Ramp equipment to expedite various tasks when needed
- Earned Employee of the Month Awards four times for Delta Airlines during my tenure at company
- Earned Extra Mile Award for ASIG America for safely resolving a dangerous fire at a contract airline's aircraft parked rampside at gate
- Acquire skills and knowledge from working at various industries and workplaces to further my desire to aspire for more challenges
Certification
- Black Seal Boiler License- New Jersey State Franklin TWP NJ
- ALA Certification, Weight & Balance ALIS System, Atlanta, Georgia, Delta HQs
- Break Riding Aircraft Repositions, Delta Airlines, Atlanta GA / Southwest Airlines Co., HQs Dallas Texas
- Deicing truck, Glycol, and Anti Icing Operations, Southwest Airlines, EWR International Airport.
- Safety Compliance and Investigation Analysis, ASIG Inc., JFK International Airport.
LNGG
Fluent in Italian -Read, Write, Speak
Fluent in Spanish -Read, Speak
Interests
- Youth Sports Development Programs at elementary level
- Learning new cooking techniques and expanding my culinary skills
- Wine Tasting
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Drawing and Painting
- Road Trips with family
- Outdoor Recreation
- New hobby on you tube for informative content
Timeline
Assistant Conductor/Train Conductor
NJ Transit Corp
04.2020 - Current
Maintenance / Custodian
Franklin High School
09.2018 - 05.2020
Floor Manager/Server
Villa Victoria Ristorante
01.2017 - 08.2018
Ramp Service Supervisor/Site Safety Supervisor
Southwest Airlines Co
04.2015 - 11.2016
Customer Retention Call Center / Inside Sales Associate - Direct Sales
DISH LLC
08.2014 - 03.2015
Airline Terminal Service Manager
BBA Aviation Usa DBA ASIG Americas
09.2008 - 11.2013
ALA Dispatcher/ALA Load Control Center/ Lead/ CSA
Delta Airlines
04.2000 - 09.2011
High School Diploma -
John Dewey JS
No Degree - Business Administration
N.A. Kingsborough Community College
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