Terraka Neal
Oklahoma City,OK
Summary
Seven years of proven customer service experience, excels in quickly adapting to new tasks and actively listening to customer needs. Known for consistently exceeding expectations, prioritizes customer satisfaction above all else. Open to relocation anywhere and authorized to work in the US for any employer.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CSR
OGE Energy
Oklahoma City, OK
11.2024 - 06.2025
- Resolved customer inquiries efficiently, ensuring satisfaction and promoting loyalty.
- Managed multiple communication channels, including phone, email, and chat support.
- Collaborated with team members to enhance service delivery and resolve complex issues.
- Documented customer interactions accurately within CRM system for future reference.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
CSR - Customer Service Representative
Consumer Cellular
Oklahoma City, OK
09.2022 - 11.2023
- Provided solutions to concerns involving accounts and devices.
- Collaborated with team members to enhance customer experience through process improvements.
- Educated customers on product offerings, contributing to increased customer satisfaction and retention.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Customer Service Representative
True Sky Credit Union
Oklahoma City, OK
12.2019 - 04.2021
- Provided support for members' financial transactions through inbound calls.
- Conducted follow-up calls to ensure issue resolution and maintain member relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sleep Technician
The Sleep Lab
Edmond, OK
12.2014 - 08.2015
- Provided solutions to concerns involving accounts and devices.
- Collaborated with team members to enhance customer experience through process improvements.
- Educated customers on product offerings, contributing to increased customer satisfaction and retention.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Education
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Langston University
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Oklahoma City Community College
CNA - undefined
Francis Tuttle Technology Center
01.2014
High school or equivalent - undefined
Millwood High School
Oklahoma City, OK01.2014
Skills
- Communication skills
- English
- Phone etiquette
- Data entry
- Computer skills
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Typing
- Customer service
- Call center experience
Certification
CPR & First Aid
Timeline
CSR
OGE Energy
11.2024 - 06.2025
CSR - Customer Service Representative
Consumer Cellular
09.2022 - 11.2023
Customer Service Representative
True Sky Credit Union
12.2019 - 04.2021
Sleep Technician
The Sleep Lab
12.2014 - 08.2015
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Langston University
undefined
Oklahoma City Community College
CNA - undefined
Francis Tuttle Technology Center
High school or equivalent - undefined
Millwood High School