Hi, I’m
Terrance Bell
Little Elm,TX
Overview
8
years of professional experience
Summary
Knowledgeable and dedicated veteran with extensive experience in the hospitality/sales/auto/banking industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Work History
Capital One
Customer Service Representative
01.2022 - 02.2023
Job overview
- Utilized customer service software to manage interactions and track customer satisfaction
- Met customer call guidelines for service levels, handle time, and productivity
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
J.B. Hunt/Pam Transportation
Truck Driver
01.2019 - 08.2021
Job overview
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Stellar Relay
Captioning Agent/Content Moderator
04.2018 - 08.2018
Job overview
- Listened to live phone call conversations and promptly repeated what was heard into voice recognition software
- Noted conversations and activities in shorthand for later conversion to full text
- Reviewed hundreds of documents and videos daily under guidelines of social media client to determine if content is approved for release.
- Generated error-free transcripts with skilled capturing and proofreading
FEMA/Louis Vuitton
Customer Service Support
01.2017 - 04.2018
Job overview
- Assisted disaster victims with registration for benefits
- Provided eligibility information according to registration guidelines
- Advised clients on purchases, returns, and exchanges in call center environment.
AAA Texas
SRII Agent
01.2015 - 01.2017
Job overview
- Provided empathetic assistance to thousands of stranded motorists centered around towing, jumpstarts, tire changes, and vehicle exchanges
- Determined specific breakdown location and secured appropriate dispatch service for the customer
- Probed calls to obtain location and locate service providers to arrange emergency auto dispatch service nationwide.
Education
Belhaven UniversityJackson, MS
Some College (No Degree)
University Overview
Skills
- Microsoft Excel
- Credit Card Payment Processing
- Staff Training
- Account Management
- Freight Operations
- Product Organization
- Critical Thinking
- Class A CDL
- Military Experience
- Event preparation
- Supply Restocking
- Reservation Management
- Health Code Compliance
- Cleaning and sanitizing
- Upselling strategies
- Guest Relations
- Front Desk Management
- Cash counting
- Financial Transactions
- Financial software
- Customer Relationship Management
- Signature Verification
- Money Transfer Systems
- Regulatory Compliance
- Teller Support
Timeline
Customer Service Representative
Capital One
01.2022 - 02.2023
Truck Driver
J.B. Hunt/Pam Transportation
01.2019 - 08.2021
Captioning Agent/Content Moderator
Stellar Relay
04.2018 - 08.2018
Customer Service Support
FEMA/Louis Vuitton
01.2017 - 04.2018
SRII Agent
AAA Texas
01.2015 - 01.2017
Belhaven University
Some College (No Degree)
Accomplishments
Accomplishments
- Jackson, MS
- U.S
- National Guard - Petroleum Supply Specialist
- Jackson, MS- 2008
- Implemented new standards for hot engine refueling
- Deployed with KFOR8 to Kosovo
- Regulated variables such as temperature and pressure to maintain optimal flow
- Tracked production and quality control systems to proactively identify deficiencies
- Handled and transported fuel to vehicles and aircraft
- Supervised reception, storage, and shipping of fuel
- Led improvement initiatives to advance operational efficiencies and increase efficiency.