Terrance Birdie
Dallas,Texas
Summary
Motivated and versatile professional with strong interpersonal, organizational, and problem-solving skills. Experienced in customer service, business operations, and team collaboration, with a proven ability to adapt quickly, manage responsibilities independently, and deliver results across diverse roles.
Overview
10
10
years of professional experience
Work History
Work From Home Customer Service Representative
The Snack Rack Vending
Dallas, TX
02.2021 - Current
- Exceed quantitative metrics on customer satisfaction, customer retention, and inquiry volume
- Actively maintain and update customer accounts
- Triage calls and escalate when necessary, reducing average time to resolution by 17%
- Consistently display a courteous and empathetic attitude to customers.
- Ensure items are neatly shelved, manage stock replenishment, and participate in inventory counts to guarantee effective merchandise management
Owner & Dog Breeder
The Frenchie Dogs Kennel
Dallas, TX
05.2015 - 06.2024
- Managed breeding schedules, health records, and veterinary appointments for French Bulldogs
- Provided attentive care and socialization for puppies to ensure healthy development
- Maintained client relationships and coordinated puppy placements with new owners
- Oversaw kennel operations including cleanliness, feeding routines, and supply inventory
- Handled all financial transactions including deposits, payments, and refunds for puppy sales
- Maintained accurate bookkeeping records and tracked monthly income and expenses
- Budgeted for veterinary care, supplies, and marketing to ensure profitability and sustainability
Education
Associate of Science - Business Administration
Alcorn State University
Lorman, MSSkills
- Customer service
- Communication
- Conflict resolution
- Problem-solving
- Inventory management
- Stock control
- Call triage
- Escalation handling
- CRM systems
- Account maintenance
- Financial transactions
- Bookkeeping
- Empathy
- Professionalism
- Client relations
- Business operations
- Merchandise presentation
Timeline
Work From Home Customer Service Representative
The Snack Rack Vending
02.2021 - Current
Owner & Dog Breeder
The Frenchie Dogs Kennel
05.2015 - 06.2024
Associate of Science - Business Administration
Alcorn State University