Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
StoreManager
Terrance Bryant

Terrance Bryant

Carrollton,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Printing Press Operator with a distinguished understanding of printing processes and various printer maintenance. Flexible printing professional possessing excellent artwork layout, color scheme and design skills. Adept at interacting with clients, operators, and supervisors to accomplish objectives and meet deadlines. Flexible printing professional possessing excellent artwork layout, color scheme and design skills. Adept at meeting long-term goals through the day-to-day organization and providing individualized services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Digital Print Operator

PRO PRINT
02.2022 - 03.2023
  • Printing various project for example flyers, posters, playing cards, business cards, and boxes
  • Making sure HP 12000k is working properly by checking to make sure that all machinery and cooling systems are working properly
  • Checking on quality of images to make sure that images are at quality standard
  • Cleaning digital press and wearing proper PPE while disposing of waste
  • Organizing inventory and maintaining proper count of parts, ink, and supplies
  • Organizing substrates and supplies and putting back in designated areas in proper areas
  • Checked job information at each press to verify that correct ink was delivered.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Replaced defective components and parts on malfunctioning computers and office machines.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Used excellent communication skills to delegate tasks and achieve successful event outcomes.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Kept warehouse up to safety and health regulations at all times.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.

Customer Service Supervisor

Advanced Call Center Technologies, LLC
04.2020 - 12.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Trained up to 30 or more new hires and agent on how to take calls, follow procedures, and guide them on the Q/A procedures
  • Handling terminations and disciplinary action and following proper procedures and guidelines.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Apple Technical Support Agent

Kelly Connect
06.2021 - 12.2021
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Managed call flow to respond to technical support needs of customers.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Utilized Apple's diagnostic tools to identify and solve variety of technical issues.
  • Multi-tasked various systems while providing service and resolving customer issues, questions, comments or concerns.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Analyzed trends to document emerging issues.
  • Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

UV Print Supervisor

MP Barcelona
08.2019 - 03.2020
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Adjusted press during production runs to maintain specific registration and color densities.
  • Checked job information at each press to verify that correct ink was delivered.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Sorted and delivered materials to different work areas and staff.
  • Utilized Adobe Creative Suite to create high-quality graphics, illustrations and layouts.
  • Completed final touches for projects such as images sizes and font selection.
  • Completed final touches for projects before rollout.
  • Picked orders, scanned products and packed boxes.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Adept at interacting with clients, operators, vendors and supervisors to accomplish objectives and meet deadlines.
  • Completed physical inventory counts each month.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.

Social Media Manager

AT&T
06.2017 - 05.2019
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Designed and implemented social media strategies to align with business goals.
  • Collaborated with other departments to develop integrated branding and public relations strategies.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

Bachelor's of Science - Game Art & Design

Westwood College

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Troup County High School

Skills

  • Machine and Equipment Repair
  • Automated Printing Oversight
  • Four-Color Inkjet Press
  • Hydraulic Press
  • Printing Press Operation
  • Shipping Procedures Understanding
  • Microsoft Excel
  • Adobe Creative Suite
  • Calm and Professional Under Pressure
  • Administrative and Office Support
  • Digital Printing
  • Active Listening
  • Print Production
  • Order Supplies
  • Work Orders
  • Time Management
  • Inventory Management
  • Critical Thinking
  • Complex Problem-Solving
  • Reading Comprehension
  • Color Matching
  • Skilled with Electric Pallet Jacks
  • Troubleshooting and Analysis
  • Job Management
  • Routine Maintenance

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Digital Print Operator

PRO PRINT
02.2022 - 03.2023

Apple Technical Support Agent

Kelly Connect
06.2021 - 12.2021

Customer Service Supervisor

Advanced Call Center Technologies, LLC
04.2020 - 12.2022

UV Print Supervisor

MP Barcelona
08.2019 - 03.2020

Social Media Manager

AT&T
06.2017 - 05.2019

Bachelor's of Science - Game Art & Design

Westwood College

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Troup County High School

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