Summary
Overview
Work History
Education
Skills
Timeline
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Terrance Chapman

Orlando,FL

Summary

Dedicated and mission-driven U.S. Army Sergeant with over 11 years of experience in leadership, communications, and technical support. Proven ability to lead and mentor teams in high-stress environments, while managing complex signal operations, secure communications, and IT infrastructure. Expert in troubleshooting, equipment maintenance, and ensuring seamless command-and-control capabilities. Recognized for exceptional problem-solving, accountability, and commitment to operational readiness. Seeking to transition leadership and technical expertise into an IT support, network operations, or telecom role in the civilian sector.

Overview

11
11
years of professional experience

Work History

Signal Support Systems Specialist

Military
Fort Stewart, GA
08.2023 - 05.2025
  • Installed and employed signal support systems and terminal devices for battlefield situations.
  • Tested all installed communications systems to ensure proper functioning according to specifications.
  • Diagnosed malfunctions in voice, data networks using diagnostic testing software, equipment.
  • Used computers to control and monitor network status during battlefield operations.
  • Trained personnel on the use of signal support systems and related equipment operations.
  • Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
  • Leveraged outstanding communication, interpersonal and people skills to work well with clients.
  • Created and wrote information services policies and procedures for supported organizations.
  • Developed detailed plans for the installation of new or modified signal support systems.

UAV Operator

U.S Military
Fort Drum, NY
07.2014 - 06.2023
  • Utilized advanced skills in problem solving to resolve complex operational issues.
  • Kept close eye on passengers and met all needs with care to promote satisfaction and repeat business.
  • Planned and executed charter routes based on established paths or specific customer needs.
  • Assisted in the development of flight plans, risk assessment documents, and other related documentation.
  • Monitored UAV systems during flight and adjusted accordingly.
  • Identified areas where improvements can be made in order to increase efficiency or reduce costs associated with operations.
  • Maintained detailed records of all flights, including mission logs, images taken, video recordings.
  • Operated UAVs to collect aerial data for various projects.
  • Processed large amounts of data quickly and accurately while adhering to strict deadlines.
  • Operated radio equipment to contact control towers for takeoff clearances, arrival instructions and other information.
  • Determined courses and schedules and evaluated weather conditions to promote safety of crew and passengers.
  • Communicated effectively with customers throughout each project phase.
  • Provided technical support for ground station hardware and software as needed.
  • Responded promptly to customer inquiries regarding services provided by the company.

Education

High School Diploma -

Maynard Evans Highschool
Orlando, FL
05-2012

Skills

  • Signal support systems
  • Network troubleshooting
  • Technical documentation
  • Data analysis
  • Equipment maintenance
  • Customer service
  • Team collaboration
  • Training development
  • Problem solving
  • Attention to detail
  • Effective communication
  • Troubleshooting and assistance

Timeline

Signal Support Systems Specialist

Military
08.2023 - 05.2025

UAV Operator

U.S Military
07.2014 - 06.2023

High School Diploma -

Maynard Evans Highschool

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