Terrance D. Bell
Atlanta,GA
Summary
Results-driven operations leader with expertise in enhancing sales and team performance. Known for effective communication and adaptable leadership, consistently exceeding operational goals while fostering collaboration. Proven problem-solver with a strong commitment to safety and customer service, delivering high standards in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Spirit Airlines
Fort Lauderdale, Florida
12.2019 - Current
- Delivered exceptional customer service by resolving passenger inquiries and concerns, enhancing overall flight experience.
- Executed in-flight beverage and snack service, ensuring passenger satisfaction and comfort.
- Partnered with crew to foster a welcoming cabin atmosphere, contributing to positive passenger feedback.
- Monitored passenger compliance with safety regulations and policies during flights.
Co-manager
Chick-fil-A
Atlanta, GA
01.2015 - 12.2019
- Managing one of Atlanta Highest revenue locations
- Supervised unit generating over $120,000 weekly in sales with 65 employees
- Managed staff schedules and coordinated training programs to enhance team capabilities.
- Processed an average of 140 cars per hour during peak operational hours
Operations Manager
Burger King
Atlanta, GA
01.2013 - 01.2015
- Achieved 10% average sales growth in unit within first year of hire
- Led team of 40 employees and 6 managers to achieve operational goals
- Honored twice with Top Right Trait Award Manager of the Year for leadership excellence
General Manager
Church's Chicken
Atlanta, GA
01.2010 - 01.2013
- Earned President's Club Award for top-tier sales achievements
- Rejuvenated and exceeded store's operation budget by 9%
- Led team of 26 employees to achieve operational goals
General Manager
Chick-fil-A
Tomball, TX
01.2007 - 01.2010
- Managed top 20 drive-thru nationally, averaging 124 cars during peak periods
- Supervised unit generating $70,000 weekly with 54 employees
- Ensured delivery of high-quality products daily
Education
Bachelors of Science - Nutrition Dietetics
Prairie View A&M University
TexasSkills
- Safety procedures
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Adaptable leadership
Timeline
Flight Attendant
Spirit Airlines
12.2019 - Current
Co-manager
Chick-fil-A
01.2015 - 12.2019
Operations Manager
Burger King
01.2013 - 01.2015
General Manager
Church's Chicken
01.2010 - 01.2013
General Manager
Chick-fil-A
01.2007 - 01.2010
Bachelors of Science - Nutrition Dietetics
Prairie View A&M University