Terrance Duffy
Summary
Dedicated Customer Service Representative that is passionate and skilled in customer care, support and logistics. I am proficient in responding to customer complaints and finding solutions, customer request management, and providing product analysis for customers. I specialize in facilitating customer satisfaction by connecting and communicating fluidly. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dedicated Aide, Sports Coach
Meridian Public Charter School
08.2021 - Current
- Assisted in the integration of technology into the classroom, promoting increased student engagement and understanding.
- Collaborated with teachers and therapists to develop appropriate strategies for improving students'' academic and behavioral performance.
- Demonstrated adaptability by adjusting to various classroom settings and teacher expectations, providing consistent support for students in need.
- Promoted effective communication between home and school by maintaining open lines of communication with parents or guardians regarding their child''s progress.
- Provided one-on-one support to students with special needs, ensuring their full participation in classroom activities.
- Acted as a positive role model for students by demonstrating professionalism, empathy, and dedication to their educational success.
- Helped students develop organizational skills by providing guidance on note-taking, time management, and study habits.
Food Service Tech
Meridian PCS
08.2019 - 08.2021
- Prepare food using standardized recipes, accurate measurements, and correct food preparation techniques
- Prepare food according to time schedules to meet deadlines and monitor food quality during preparation
- Clean and maintain safe and sanitary kitchen and equipment by practicing regular equipment maintenance, storing deliveries, and using established sanitation techniques
- Interact positively with students, faculty, administration, and others regarding the school food service
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Ensured proper storage of perishable items, minimizing spoilage and maintaining overall food quality standards.
- Contributed to menu planning by suggesting new dish ideas based on customer feedback and preferences.
- Streamlined workflow processes by effectively multitasking between various stations in the kitchen as needed.
- Maximized kitchen productivity with diligent cleaning practices that maintained equipment functionality over time.
- Pushed, pulled and transported large loads and objects.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Trained new staff on food preparation and safety procedures.
- Monitored food temperature, discarding items not stored correctly.
- Maintained high personal grooming standards and uniform presentation.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Lifted and carried heavy materials.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
Meat Department Associate
Shoppers
05.2019 - 02.2020
- Provides prompt, efficient and friendly customer service
- Has ability to recognize and cut all varieties of fresh beef, pork, chicken, veal and lamb
- Handles food in a safe manner and ensures neatness of department
- Grinds, slices, and tenderizes meat
- Rotate stock, stocks cases, and places product in the coolers and freezers
- Identified spoilage and damaged merchandise for proper disposal
- Maintained area beautification to create an enhanced shopping experience
- Received and processed shipments of incoming merchandise
- Developed positive customer relationships through friendly greetings and excellent service
- Weigh and price products in both departments repeatedly
- Maintained records related to sales and prices.
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
Meat Department Associate
Food Lion
01.2017 - 10.2018
- Maintains store conditions per company standard to improve profitability
- Maximized department sales and profits
- Developed and maintained a team concept to improve associate morale
- Maximized store profits and gross profit through effective merchandising
- Maintained customer service levels according to company standards
- Complied with company and governmental sanitation standards
- Ensured weekly on-hand inventory goals through proper ordering practices
- Established a working relationship with all support staff and supervisors
- Executed merchandising directives
- Ensured proper maintenance and safe use of equipment
- Ensured proper usage compliance and handling of all supplies
- Responsible for opening or closing store, where applicable
- Established community involvement.
Produce Associate
Safeway
03.2015 - 12.2016
- Filled and rotated produce cases and dry tables
- Unloaded product from trucks
- Sold product by providing customers with information needed to make product-related decisions
- Broke down pallets, separated produce for sales floor, cooler and/or back room prep area
- Processed and/or wrapped produce items prior to filling cases and dry tables
- Verified ads, hung current sale signs, and removed out-of-date sale signs
- Performed routine price changes on products
- Processed POS (point of sale) purchases
- Handled returns of merchandise
- Provide customers with product recommendations, assist them with locating product, and take special product orders
- Operates pallet jack, scissor lift, baler, compactor, and scrub machine
- Performs routine price changes on products.
Grocery Associate
Food Lion
12.2014 - 03.2015
- Answered customers' questions about merchandise and advised customers on merchandise selection
- Stamped, attached, or changed price tags on merchandise, referring to price list
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
- Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Transported packages to customers' vehicles
- Took inventory or examined merchandise to identify items to be reordered or replenished
- Received, opened, unpacked and issued sales floor merchandise
- Cleaned display cases, shelves, and aisles
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
- Adhere to all Company policies, procedures and practices
- Observe and comply with company security, safety and food safety standards
- Report to shifts when scheduled and arrive on time.
Camp Advisor/Activity Supervisor
DOES Summer Youth Employment Program
- Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety
- Organized, lead, and promoted interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies
- Completed and maintained time and attendance forms and inventory lists
- Directed special activities or events, such as aquatics, gymnastics, or performing arts
- Supervised and coordinated the work activities of personnel, such as training staff members and assigning work duties
- Greeted new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation
- Encouraged participants to develop their own activities and leadership skills through group discussions
- Assure that safety and housekeeping rules are followed.
Education
College of Southern Maryland
La'plata, MDNo Degree - Business Administration
West Liberty University
West Liberty, WV07.2017
High School Diploma -
Dunbar Senior High
Washington, DC06.2013
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Critical Thinking
- Attention to Detail
Certification
- Food Manager Certification
- CFPM card
Professional References
- Katie Van Ness, Previous manager, 240-585-1330, Katievanness80@yahoo.com
- Hazel Crawford, Shopper grocery Manager, (202) 534-5450, Hazel.crawford@dc.gov
References
- Kysien McCoy, Mentor, (667) 352-7263, kmccoy@meridian-dc.org
- Tyra Moore, Mentor, 571-247-8039, Mooretj22@gmail.com
Timeline
Dedicated Aide, Sports Coach
Meridian Public Charter School
08.2021 - Current
Food Service Tech
Meridian PCS
08.2019 - 08.2021
Meat Department Associate
Shoppers
05.2019 - 02.2020
Meat Department Associate
Food Lion
01.2017 - 10.2018
Produce Associate
Safeway
03.2015 - 12.2016
Grocery Associate
Food Lion
12.2014 - 03.2015
Camp Advisor/Activity Supervisor
DOES Summer Youth Employment Program
College of Southern Maryland
No Degree - Business Administration
West Liberty University
High School Diploma -
Dunbar Senior High
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