Summary
Overview
Work History
Education
Skills
Timeline
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Terrance Fish

Eau Claire

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Checker

Woodmansfoodmarkets
01.2024 - Current
  • Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
  • Assisted customers with bagging their purchases, providing swift and attentive service.
  • Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
  • Collaborated with team members to streamline workflow and improve overall store efficiency.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.

Amazon Delivery Driver

Rhanz Transport
10.2023 - 12.2023
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Retail Service Technician

Kwik Trip Inc.
03.2022 - 10.2023
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.

Guest Service Leader

Kwik Trip Inc.
07.2017 - 03.2022
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Monitored daily business operations to drive peak team performance.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached team members on service techniques to boost revenue and exceed customer expectations.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Responded to guest inquiries, complaints and special requests to increase customers satisfaction

Education

Associate Of General Studies - Sales And Marketing Education

UW Steven’s Point in Wausau
Wausau, WI
06.2017

Skills

  • Load Balancing
  • Quality Assurance
  • Product Promotion
  • Customer Service
  • Time Management Skills
  • Positive Attitude

Timeline

Checker

Woodmansfoodmarkets
01.2024 - Current

Amazon Delivery Driver

Rhanz Transport
10.2023 - 12.2023

Retail Service Technician

Kwik Trip Inc.
03.2022 - 10.2023

Guest Service Leader

Kwik Trip Inc.
07.2017 - 03.2022

Associate Of General Studies - Sales And Marketing Education

UW Steven’s Point in Wausau

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Terrance Fish