Summary
Work History
Education
Skills
Timeline
pwb

Terrance Griffin

Indianapolis ,Indiana

Summary

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Work History

Warehouse Worker

Temp Agency
05 2020 - 03 2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Consistently lifted materials weighing as much as 20 pounds.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.

Claims Representative

American Dream Home Improvement
05 2019 - 05 2020
  • Followed up with customers on unresolved issues.
  • Generated, posted and attached information to claim files.
  • Posted payments to accounts and maintained records.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Improved team productivity by conducting regular training sessions on best practices in claim handling.
  • Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Reduced claim resolution times with thorough documentation and timely follow-up.
  • Delivered personalized customer service, addressing policyholder concerns and clarifying coverage details.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Developed in-depth understanding of insurance policies and procedures.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Business Owner

Butlers Pizza
05 2010 - 05 2018
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Led company through successful rebranding initiative, refreshing image and attracting broader customer base.

Restaurant Manager

Butlers Pizza
05 1997 - 05 2010
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maximized quality assurance by completing frequent line checks.

Education

GED and Ivy Tech Community College of Indiana

Skills

  • Order delivery practices
  • Budgeting
  • Food preparation and safety
  • Staff Management
  • Operations management
  • Conflict resolution techniques
  • Kitchen equipment operation and maintenance
  • Inventory control and record keeping

Timeline

Warehouse Worker

Temp Agency
05 2020 - 03 2025

Claims Representative

American Dream Home Improvement
05 2019 - 05 2020

Business Owner

Butlers Pizza
05 2010 - 05 2018

Restaurant Manager

Butlers Pizza
05 1997 - 05 2010

GED and Ivy Tech Community College of Indiana

Similar Profiles

CREATE PROFILE
Terrance Griffin