Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrance Heyward

York,PA

Summary

20 years of service with expertise that falls within the investigative, patrol, neighborhood services section, and performance standards section throughout the Baltimore City Police Department. Currently assigned to the Performance Standards Section within the Resources and Accountability Bureau managing and supervising the daily functions of the compliance section. Expertise in patrol, investigations, and the neighborhood services division of the Baltimore City Police Department. Highly motivated individual with the ability to work and think independently or in a group setting. Responsive and detailed oriented with a service minded demeanor.

Overview

20
20
years of professional experience

Work History

Performance Standards Section Lieutenant

Baltimore City Police Department
12.2024 - Current
  • Oversee departmental compliance with policies, procedures, and legal standards.
  • Conduct audits, inspections, and internal reviews to ensure accountability.
  • Develop and implement corrective action plans and policy improvements.
  • Collaboration with command staff to enhance operational effectiveness and transparency.
  • Inspect police personnel and equipment to assess compliance with protocols.
  • Attend daily performance review board meetings.

Northern District Patrol Lieutenant

Baltimore City Police Department
02.2024 - 12.2024
  • Supervised patrol officers and sergeants within the Northern District.
  • Conducted roll calls and disseminated information in reference to current crime trends and patterns.
  • Maintained accurate records of personnel, equipment, and incident reports for accountability purposes.
  • Inspected police personnel and equipment to assess compliance with protocols.
  • Investigated use of force complaints.
  • Ensured adherence to departmental policies and performance standards.

Southwestern District N.C.O. Sergeant

Baltimore City Police Department
10.2020 - 02.2024
  • Maintained positive relationships between the police department and the citizens of Baltimore.
  • Collaborated with City partners such as Mayor’s Office of Neighborhood Safety and Engagement, Department of Transportation, BGE, and Department of Public Works to address environmental concerns that plagued the different communities within the Southwestern District.
  • Represented the Baltimore Police Department at daily community meetings.
  • Disseminated information pertaining to job fairs, food drives, and other additional resources available to individuals in need of resources.
  • Supervised officers assigned to neighborhood services unit and outreach programs.

Southwestern District Patrol Sergeant

Baltimore City Police Department
01.2019 - 10.2020
  • Supervised and managed patrol officers during daily shifts.
  • Mentored and supported officers for advancement within the police department and professional development.
  • Conducted performance ratings of officers assigned to the patrol division for competency and ensure compliance with rules and regulations.
  • Maintained accurate records of personnel, equipment, and incident reports for accountability purposes.

Southern District Patrol Officer

Baltimore City Police Department
08.2014 - 01.2019
  • Responded to calls for service and exercised the highest level of professionalism and respect.
  • Conducted foot patrol in areas of concern.
  • Conducted knock and talks with residents and addressed citizen complaints as it pertained to crimes against person and property crimes.
  • Conducted business checks.
  • Conducted narcotics investigations.
  • Interrupted sales and distribution of narcotics while conducting covert surveillance.
  • Consistently engaged the community to build positive relationships.

Southern District-District Action Team (D.A.T.)

Baltimore City Police Department
07.2013 - 08.2014
  • Executed search and seizure warrants.
  • Conducted narcotics investigations and interrupted street level sales and distribution.
  • Conducted surveillance activities leading to the seizure of illegal guns and narcotics.
  • Collaborated with specialized units and external agencies.

Western District Patrol Officer

Baltimore City Police Department
08.2009 - 11.2012
  • Responded to emergency and non-emergency calls, maintaining community safety and enforcing local, state, and federal laws.
  • Conducted routine and high-visibility patrols within the Western District.
  • Conducted criminal investigations, gathered evidence, and prepared detailed incident reports.
  • Collaborated with community leaders and residents to build trust and reduce crime through proactive policing initiatives.
  • Served as a field training officer for new recruits, mentoring and evaluating their performance.

Western District Impact Team
04.2008 - 08.2009
  • Tracked, investigated, and identified characteristics of gang activity.
  • Gathered intelligence as it pertained to members associated with gangs in the Western District.
  • Collected and shared information amongst intelligence officers within the police department.
  • Shared information via COMSTAT.
  • Attended gang intelligence training.
  • Conducted search and seizure warrants.
  • Conducted surveillance, vehicle stops and warrant service.
  • Collaborated with investigative units and task forces.

Western District Patrol Officer

Baltimore City Police Department
09.2006 - 04.2008
  • Responded to emergency and non-emergency calls, maintaining community safety and enforcing local, state, and federal laws.
  • Conducted criminal investigations, gathered evidence, and prepared detailed incident reports.
  • Collaborated with community leaders and residents to build trust and reduce crime through proactive policing initiatives.
  • Served as a field training officer for new recruits, mentoring and evaluating their performance.

Education

Master of Public Administration (M.P.A.) -

University of Baltimore
Baltimore, MD
04-2026

Bachelor of Science (B.S.) - Criminal Justice

University of Baltimore
Baltimore, MD
01-2024

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Lotus Notes
  • Interpersonal Skills
  • Community Relations
  • Baltimore Police Department Basic Investigator School
  • Diamond Standard Training
  • Undercover Drug Law Enforcement Training
  • Gang Intelligence Training
  • Field Training Officer (FTO)

Timeline

Performance Standards Section Lieutenant

Baltimore City Police Department
12.2024 - Current

Northern District Patrol Lieutenant

Baltimore City Police Department
02.2024 - 12.2024

Southwestern District N.C.O. Sergeant

Baltimore City Police Department
10.2020 - 02.2024

Southwestern District Patrol Sergeant

Baltimore City Police Department
01.2019 - 10.2020

Southern District Patrol Officer

Baltimore City Police Department
08.2014 - 01.2019

Southern District-District Action Team (D.A.T.)

Baltimore City Police Department
07.2013 - 08.2014

Western District Patrol Officer

Baltimore City Police Department
08.2009 - 11.2012

Western District Impact Team
04.2008 - 08.2009

Western District Patrol Officer

Baltimore City Police Department
09.2006 - 04.2008

Bachelor of Science (B.S.) - Criminal Justice

University of Baltimore

Master of Public Administration (M.P.A.) -

University of Baltimore