Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Organizations
Hobbies and Interests
Generic

TERRANCE MILLER

Pastor and Customer Service
Jackson,TN

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

24
24
years of professional experience

Work History

Pastor

Christian Methodist Episcopal Church
10.2003 - Current
  • To serve as chief administrator of the local church with clerical responsibilities
  • To preach the gospel, administer the Holy Communion, to administer Baptism, to solemnize the rite of matrimony, to visit the sick, and bury the dead
  • Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
  • Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
  • Empowered church volunteers through training sessions and ongoing support, enhancing their ability to serve the congregation effectively.
  • Led by example in personal and community stewardship efforts, inspiring members to live out their faith in environmental conservation and sustainability initiatives.
  • Supported families during times of crisis with compassionate pastoral care and practical assistance, reinforcing church's role as pillar of support.
  • Enhanced congregational engagement with thought-provoking sermons, drawing on contemporary issues and theological insights.

Probation Parole Officer II

Tennessee Department of Correction
04.2024 - 05.2025
  • Participated in ongoing professional development opportunities to stay current with best practices in probation and parole services.
  • Enhanced community safety by monitoring and supervising probationers and parolees in compliance with court orders.
  • Served as court specialist liaison between Tennessee Department of Correction and circuit court providing information of pre-sentence, pre-trial, criminal history, specific data, and facts of offense reports
  • Assisting the court with risk needs assessment, victim information, personal information, official version, agency statement, defendant’s statement, enhancing and mitigating factors, plan of supervision, and sources of information
  • Providing offenders with intake reporting instructions


Correctional Counselor II

Tennessee Department of Correction
10.2017 - 04.2024
  • Responsible individual who has been certified and successfully completed The Risk Needs Assessment user course to conduct Strong-R which determines offender’s level of supervision
  • Using a collaborative style of communication for the purpose of strengthening an offender's own motivation and commitment of change known as motivational interviewing
  • Enhance the spirit of motivational interviewing through collaboration, acceptance, evocation, and compassion
  • Implementing the four processes of motivational interviewing which include engaging, focusing, evoking, and planning
  • Providing the skills of open-ended questions, affirming, reflective listening, and summarizing the journey of motivational interviewing
  • Developed strong working relationships with probation officers, parole boards, and other agencies to ensure seamless communication regarding inmate progress and post-release plans.

Assistant Store Manager

Kroger
06.2006 - 09.2009
  • Company Overview: Nashville, TN Division
  • Successfully completed Kroger Management Training Program
  • Responsible for total store results including sales, EBITDA (Earnings Before Interest, Taxes, Depreciation, and Allocation), receive deliveries, order store products, and check in vendors
  • Safeguarded cash operations, investigated cash over/shortages, handled up to $50,000, and gathered financial cost billing reports
  • Forecasted weekly store budget which were close to actual store budget
  • Served as store’s shrink, safety, and food safety leader
  • Served as administrative store personnel secretary receiving phone calls, development of new and existing employees, reviewing candidate sourcing, recruiting, talent acquisition, interviewing, completed new hire paperwork and conducted orientation with experience in Kronos
  • Maintained retention of staff through continuous teaching and developing store employees to more equipped leaders using diversification
  • Evaluated yearly store employee performance
  • Strengthened overall store morale using huddles in a group setting
  • Nashville, TN Division
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Store Clerk and Supervisor

Kroger
01.2002 - 05.2006
  • Gained experiences in several departments including Front End, Grocery, and Drug General Merchandise providing exceptional customer service
  • Served as Front End Supervisor operations consisting of customer service, cashiers, and courtesy clerks
  • Knowledgeable of accounting office procedures and verifying cash deposits, and inputting data into appropriate computer software, delivering, and transferring cash and coins to cashiers
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Bachelors of Science - Business, Religion

Lane College
Jackson, TN

Skills

  • Analytical thinking Approach
  • Tolerant and flexible
  • Organization and prioritization
  • Strong communication and interpersonal skill
  • Creative team leadership
  • Customer service experience
  • Time management
  • Key decision making

Affiliations

· Alpha Phi Alpha Fraternity Inc.

· The Jackson Madison County NAACP Chapter

Interests

Pastoral Care, Reading, Writing, Vision casting for future goals, Being involved in community projects, and Surrounded in a positive environment

Timeline

Probation Parole Officer II

Tennessee Department of Correction
04.2024 - 05.2025

Correctional Counselor II

Tennessee Department of Correction
10.2017 - 04.2024

Assistant Store Manager

Kroger
06.2006 - 09.2009

Pastor

Christian Methodist Episcopal Church
10.2003 - Current

Store Clerk and Supervisor

Kroger
01.2002 - 05.2006

Bachelors of Science - Business, Religion

Lane College

Organizations

  • Alpha Phi Alpha Fraternity Inc.
  • The Jackson Madison County NAACP Chapter

Hobbies and Interests

  • Pastoral Care
  • Reading
  • Writing
  • Vision casting for future goals
  • Being involved in community projects
  • Surrounded in a positive environment

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