TERRANCE MILLER
Charlotte,NC
Summary
Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals. Analytical and proactive professional with top-notch leadership and decision-making abilities. Successful at keeping teams on-track with organizational goals and strategic initiatives. Accomplished in resource and schedule management with great critical thinking and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Loader and Unloader
Fed Ex Ground
Charlotte, NC
05.2025 - Current
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Followed all safety regulations when handling heavy materials.
- Assisted in training new employees on safe loading and unloading procedures.
- Sorted and organized packages by size and destination to improve processing efficiency.
- Performed additional warehouse duties to streamline team operations.
- Collaborated with team members to maintain a safe and clean working environment.
- Collaborated with colleagues to boost team productivity and morale. members to ensure timely completion of tasks.
- Communicated effectively with supervisors regarding any issues or concerns.
Server/Trainer
Firebirds Wood Fired Grill
Charlotte, NC
06.2024 - Current
- Fostered a welcoming environment through consistent positivity.
- Received frequent praise from peers for exceptional teamwork.
- Monitored trainee performance throughout course to identify and address areas for improvement.
- Coached staff on best practices to enhance server performance and service quality.
- Collaborated with trainers to design engaging teaching strategies that improved learner participation.
Delivery Driver
Amazon DSP
Charlotte, NC
06.2024 - 01.2025
- Verified item accuracy against shipping documents to ensure correct deliveries.
- Delivered packages efficiently across designated routes using company vehicles.
- Inspected delivery vehicle daily to ensure safety and compliance with regulations.
- Communicated with dispatch to confirm delivery schedules and address issues.
Server
Famous Toastery
Charlotte, NC
04.2024 - 01.2025
- Monitored fuel levels and refueled promptly to ensure uninterrupted service.
- Communicated with dispatch to address and resolve delays or issues on routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Welcomed guests and presented them with menus promptly.
- Executed opening and closing duties, including setting up dining area and restocking supplies to maintain operational readiness.
- Handled money transactions accurately while following company policies.
Loader and Unloader
FedEx
Charlotte, NC
12.2023 - 06.2024
- Followed standard operating procedures when handling hazardous materials safely at all times.
- Attended regular meetings with management team members to discuss productivity goals.
- Worked collaboratively with other team members to complete projects in a timely manner.
- Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
- Maintained cleanliness of work area by sweeping floors, removing debris, and organizing supplies.
Valet
Hilton
Charlotte, NC
12.2023 - 04.2024
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Assisted customers with their luggage to and from their vehicles.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
Store Manager
JD Finishline
Myrtle Beach, South Carolina
05.2017 - 08.2023
- Updated POS system with new products and promotional offers.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
Assistant Manager
Scotchman Gas Station
Myrtle Beach
09.2015 - 04.2017
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintaining accurate records of fuel and other store inventory levels.
- Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
- Training new employees on safety protocols and operational processes related to running a gas station.
Supervisor
Zaxby's Chicken Fingers & Buffalo Wings
Myrtle Beach, SC
03.2013 - 09.2015
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Assisted in the preparation of food items according to recipes and instructions.
- Organized take-out orders for customers who requested them.
- Assisted with unloading deliveries from suppliers into storage areas.
- Greeted customers upon arrival in the dining area.
- Properly stored all leftover food items after each shift.
- Replenished condiments at customer tables as needed.
Education
High School Diploma -
Irmo High School
Irmo, SCSkills
- Delivery Driver Experience
- Leadership
- Cashiering
- Shift Management
- Upselling
- POS
- Bartending
- Food Service
- Employee training
- Performance monitoring
- Assistant Manager Experience
- Scheduling shifts
- Restaurant Experience
- Kitchen Experience
- Serving Experience
- Food Safety
- Sales
- Time management
- Staff supervision
- Feedback implementation
- Server management
- Food presentation
- Safety compliance
- Team collaboration
- Customer service
- Performance coaching
- Effective communication
- Training and development
- Problem solving
- Attention to detail
- Conflict resolution
Timeline
Loader and Unloader
Fed Ex Ground
05.2025 - Current
Server/Trainer
Firebirds Wood Fired Grill
06.2024 - Current
Delivery Driver
Amazon DSP
06.2024 - 01.2025
Server
Famous Toastery
04.2024 - 01.2025
Loader and Unloader
FedEx
12.2023 - 06.2024
Valet
Hilton
12.2023 - 04.2024
Store Manager
JD Finishline
05.2017 - 08.2023
Assistant Manager
Scotchman Gas Station
09.2015 - 04.2017
Supervisor
Zaxby's Chicken Fingers & Buffalo Wings
03.2013 - 09.2015
High School Diploma -
Irmo High School