Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Terrance Rayford

Toledo

Summary

Dynamic Driver Specialist with proven expertise at Vizionary Transport in contract negotiation and route optimization. Adept at enhancing customer satisfaction through effective problem-solving and performance monitoring. Skilled in vehicle maintenance and regulatory compliance, consistently ensuring safe operations and timely deliveries while training new drivers to uphold high service standards.

Overview

6
6
years of professional experience

Work History

Driver Specialist

Vizionary Transport
Toledo
02.2023 - Current
  • Negotiated contracts with third-party providers for additional transportation services when needed.
  • Managed maintenance and repair actions for team equipment and vehicles.
  • Created detailed reports regarding driver performance, vehicle maintenance and operational expenses.
  • Maintained accurate records of driver activities including logbooks, manifests and other documents.
  • Drove vehicles with capacities many tons to transport materials to and from residences, offices, and industrial yards.
  • Monitored driver performance, evaluated customer feedback and provided guidance to ensure quality service delivery.
  • Provided training to new drivers on company policies, procedures and safety regulations.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Coordinated and monitored the daily route assignments of drivers.
  • Developed efficient routing plans for drivers to optimize their time management and fuel costs.
  • Assisted with the recruitment process by interviewing potential candidates and conducting background checks on applicants.
  • Managed the scheduling of vehicles for repairs, inspections, preventive maintenance and other services.
  • Responded to customer messages in regards to delivery issues.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed routine maintenance and repair.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Truck Driver

Ryder Logistics
Perrysburg
07.2019 - 06.2021
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Complied with DOT requirements for background checks prior to operating a CMV.
  • Followed regular schedule of pickups for individual customers and groups.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Performed regular inspections and completed vehicle repairs.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Obtained signatures needed to complete and process paperwork.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Verified load against shipping papers to ensure accuracy of shipment.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Education

Associate of Arts - Truck Routes

Roadmaster
Columbus, OH
11-2012

High School Diploma -

University of Toledo
Toledo, OH
09-1991

Skills

  • Vehicle maintenance
  • Route optimization
  • Vehicle Operation Training
  • Contract negotiation
  • Safety inspections
  • Customer service
  • Time management
  • Problem solving
  • Regulatory compliance
  • Performance monitoring
  • Data analysis

Affiliations

  • I'm a loving father that loves his family and is a daily walking Christian, Had a clean life and lived as a righteous citizen that made a honest living in my career without having any problems with the law.

Accomplishments

  • Proud father of my daughter gradation in college and my other daughter honor roll status as getting college invites of her choice.

Timeline

Driver Specialist

Vizionary Transport
02.2023 - Current

Truck Driver

Ryder Logistics
07.2019 - 06.2021

Associate of Arts - Truck Routes

Roadmaster

High School Diploma -

University of Toledo
Terrance Rayford