Terrance Rayford
Toledo
Summary
Dynamic Driver Specialist with proven expertise at Vizionary Transport in contract negotiation and route optimization. Adept at enhancing customer satisfaction through effective problem-solving and performance monitoring. Skilled in vehicle maintenance and regulatory compliance, consistently ensuring safe operations and timely deliveries while training new drivers to uphold high service standards.
Overview
6
6
years of professional experience
Work History
Driver Specialist
Vizionary Transport
Toledo
02.2023 - Current
- Negotiated contracts with third-party providers for additional transportation services when needed.
- Managed maintenance and repair actions for team equipment and vehicles.
- Created detailed reports regarding driver performance, vehicle maintenance and operational expenses.
- Maintained accurate records of driver activities including logbooks, manifests and other documents.
- Drove vehicles with capacities many tons to transport materials to and from residences, offices, and industrial yards.
- Monitored driver performance, evaluated customer feedback and provided guidance to ensure quality service delivery.
- Provided training to new drivers on company policies, procedures and safety regulations.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Coordinated and monitored the daily route assignments of drivers.
- Developed efficient routing plans for drivers to optimize their time management and fuel costs.
- Assisted with the recruitment process by interviewing potential candidates and conducting background checks on applicants.
- Managed the scheduling of vehicles for repairs, inspections, preventive maintenance and other services.
- Responded to customer messages in regards to delivery issues.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
Truck Driver
Ryder Logistics
Perrysburg
07.2019 - 06.2021
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Worked well with dispatchers to communicate route and schedule changes.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Followed regular schedule of pickups for individual customers and groups.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Performed regular inspections and completed vehicle repairs.
- Communicated with dispatchers regarding pickup and delivery times.
- Obtained signatures needed to complete and process paperwork.
- Maintained safe driving habits to protect property and general public on roadways.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Verified load against shipping papers to ensure accuracy of shipment.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Education
Associate of Arts - Truck Routes
Roadmaster
Columbus, OH11-2012
High School Diploma -
University of Toledo
Toledo, OH09-1991
Skills
- Vehicle maintenance
- Route optimization
- Vehicle Operation Training
- Contract negotiation
- Safety inspections
- Customer service
- Time management
- Problem solving
- Regulatory compliance
- Performance monitoring
- Data analysis
Affiliations
- I'm a loving father that loves his family and is a daily walking Christian, Had a clean life and lived as a righteous citizen that made a honest living in my career without having any problems with the law.
Accomplishments
- Proud father of my daughter gradation in college and my other daughter honor roll status as getting college invites of her choice.
Timeline
Driver Specialist
Vizionary Transport
02.2023 - Current
Truck Driver
Ryder Logistics
07.2019 - 06.2021
Associate of Arts - Truck Routes
Roadmaster
High School Diploma -
University of Toledo