Terrance Sumbler
Clarksville,TN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Agero where I mastered multiple software systems and significantly reduced hold times. Skilled in problem-solving and customer communications, I excel in fast-paced environments, ensuring quality control and adherence to policies and procedures.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Agero
Clarksville, TN
05.2021 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Warehouse Worker
Walmart Distribution
Tennessee Ridge, TN
02.2017 - 10.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Sales Associate
Khols
Dale, TX
10.2015 - 01.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Macy’s
Dallas, TX
09.2014 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma -
Wayne Academy
2015
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Verbal and written communication
- Resolving issues
- Customer communications
- Quality Control
- System Documentation
- Documentation And Reporting
- Performance Improvement
- Problem Resolution
- Policies and Procedures Adherence
Timeline
Call Center Representative
Agero
05.2021 - 12.2023
Warehouse Worker
Walmart Distribution
02.2017 - 10.2020
Sales Associate
Khols
10.2015 - 01.2017
Sales Associate
Macy’s
09.2014 - 09.2015
Diploma -
Wayne Academy