Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Terrance Washington

Houston,TX
Terrance Washington

Summary

Provide Exceptional Customer Service.. Building Loyal Relationships.. Solving problems and increasing Sales.

Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Build and maintain enduring customer relationships to boost and generate repeat business.

Implement Cost control measures to ensure operations are maintain within company targets.

Overview

28
years of professional experience
1
Certification

Work History

Cinemark Tinseltown

Assistant Manager
06.2021 - 10.2024

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

KFC Taco Bell

Assistant Manager
04.2017 - 05.2021

Job overview

  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Placed weekly food oders, created weekly schedule and processed payroll.

Clicks Billiards Inc.

Kitchen Manager
04.2013 - 03.2017

Job overview

  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

CPS Security Solutions

Trailer Security Guard
01.2013 - 08.2015

Job overview

  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.

Cinemark Tinseltown 290

Projection Manager
09.2002 - 12.2012

Job overview

  • Performed routine technical maintenance for projectors, including changing lamps, cleaning optics and replacing wiper bar and performed or arranged for scheduled maintenance or repair.
  • Inspected projection equipment prior to operation to verify proper working order and address problems.
  • Performed regular maintenance tasks to optimize equipment performance, including rotating and replacing xenon bulbs, cleaning lenses, lubricating machinery and keeping electrical contacts clean and tight.
  • Monitored day-to-day operations to maintain sound and image projection quality standards.

Taco Bell

Shift Leader
01.1997 - 10.2003

Job overview

  • Performed routine technical maintenance for projectors, including changing lamps, cleaning optics and replacing wiper bar and performed or arranged for scheduled maintenance or repair.
  • Inspected projection equipment prior to operation to verify proper working order and address problems.
  • Performed regular maintenance tasks to optimize equipment performance, including rotating and replacing xenon bulbs, cleaning lenses, lubricating machinery and keeping electrical contacts clean and tight.
  • Monitored day-to-day operations to maintain sound and image projection quality standards.

Education

Eisenhower High School
Houston, TX

High School Diploma
05.2001

University Overview

Skills

  • Product and service knowledge
  • Computer and typing knowledge
  • Training and development
  • Customer Service
  • Staff training and development
  • Customer relations
  • Cash control and Handling
  • Skilled Multi-tasker

Certification

Food Manager's Certification

Exp: 2/15/2025

Certification #255705


TABC Certification

Exp:9/14/2025

Certification #9684463


Pizza Hut Express Champ

Exp:12/31/2028


First Aid, CPR, AED Certified

Exp: 2/2026

Certification #IMP239WGVZ1V

Timeline

Assistant Manager
Cinemark Tinseltown
06.2021 - 10.2024
Assistant Manager
KFC Taco Bell
04.2017 - 05.2021
Kitchen Manager
Clicks Billiards Inc.
04.2013 - 03.2017
Trailer Security Guard
CPS Security Solutions
01.2013 - 08.2015
Projection Manager
Cinemark Tinseltown 290
09.2002 - 12.2012
Shift Leader
Taco Bell
01.1997 - 10.2003
Eisenhower High School
High School Diploma

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Terrance Washington