Terrance L. Gore
Woodland Hills,USA
Summary
Transportation operations leader with proven expertise in safety compliance and employee engagement. Achievements include enhancing service quality and maintaining financial accountability. Proficient in team leadership and process improvements, driving productivity and operational excellence in diverse transit environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager, Transportation Operations
Metropolitan Transportation Authority
01.2025 - Current
- Manages five hundred professional coach operators
- Manages thirteen Transit Operation Supervisors (TOS)
- Leads Operator Rap Sessions and Staff Meetings
- Participate in Line rides
- Manages attendance logs
- Manages and participates in the accident review board (ARB)
- Working knowledge of Workers compensation and FML process
- Working knowledge of bid creation and process
- Volunteer during Special events
General Manager
MV Transportation
Thousand Oaks, California
05.2023 - 01.2025
- Direct all aspects of transit operations, including Paratransit, Fixed Route, Safety, Customer Service, Billing, forecasting, and financial accountability.
- Ensures contractual compliance while maintaining transparent and positive relationships with clients and stakeholders.
- Manages key operational metrics.
- Manages safety and training programs.
- Manages financial metrics.
- Implements and manages strategic initiatives that result in increased productivity and achievements, such as cost savings, which improve sustainability through the use of measurement systems.
- Manages client relationships while maintaining effective communication with corporate stakeholders.
Assistant General Manager
MV Transportation
Lancaster, California
06.2022 - 05.2023
- Prioritized safety in managerial decisions and enhanced employee performance.
- Improved communication and morale through recognition practices.
- Enforced safety and operational regulations.
- Managed transit operators and department projects.
- Initiated process improvement initiatives and conducted employee observations.
- Provided daily metric reports to the client and the General Manager.
Manager of Bus and Rail Operation
Regional Transit Authority
New Orleans, LA
03.2021 - 06.2022
- Managed the daily operation.
- Provide daily KPI reports to the Director of Operation.
- Created S.O.P. for operation staff.
- Managed 300 bus and rail operators.
- Managed emergency evacuation metrics.
- Managed the evacuation process of New Orleans Citizens during Hurricane Ida.
Supervisor Transit Service Delivery
Long Beach Transportation
Long Beach, California
07.2018 - 03.2021
- Worked as Supervisor of the Scheduling, Dispatch, and Yard Control department.
- Supervised and evaluated 325 transit personnel.
- Conducted on-time performance evaluations and planned agency operations.
- Resolved conflicts and managed service disruptions.
- Administered safety and operational regulations.
Coach Operator
Orange County Transportation Authority
Orange County, California
01.2013 - 03.2018
- Conducted daily pre-trip inspections and reports on unsafe equipment and road conditions.
- Safely transports passengers while adhering to Agency policies.
- Selected to work collaboratively with upper Management during the Bid process.
- Volunteered and selected to drive the Fair Shuttle.
- Volunteered and chosen to drive Stuff a Bus.
- Demonstrated consistent adherence to the Transportation Authority's core values of Safety, Courtesy, and Reliability.
Courtesy Bus Driver
Avis Rent a Car
Los Angeles, California
01.2011 - 01.2013
- Performed daily pre-trip inspections and documented unsafe conditions.
- Provided transportation services for customers from the Avis lot to the airport terminals.
- Educated new Bus Operators on Policy and Company Procedures.
- Communicated via two-way radio with bus drivers, leads, and Management.
Train Operator
Metropolitan Transportation Authority
Los Angeles, California
01.2005 - 01.2011
- Conducted daily pre-trip inspections of rail cars and promptly reported any unsafe conditions.
- Performed yard duties as directed while using a two-way radio to communicate with yard control and Dispatch.
- Safely transported passengers while adhering to company policy.
- Played a key role as a mentor, aiding in training new and returning train operators and ensuring compliance with operational procedures.
Education
Master of Management -
University of Phoenix
Skills
- Safety compliance
- Operational procedures
- Good judgment
- Public speaking
- Board presentation
- Strong communication skills
- Analytical skills
- Problem-solving skills
- Team leadership
- Team development
- Strategic planning
- Fixed route experience
- Paratransit experience
- Rail experience
- Customer service experience
- Financial accountability
- Process improvements
- Budget management
- Policy development
- Organizational alignment
- Goal development
- Work prioritization
- Customer complaint resolution
- Worker compensation management
- Disciplinary investigations
- Accident investigation supervision
- Collaboration
- Service quality enhancement
- Procedural efficiency
- Adaptability
- Microsoft Suite
- Power BI
- Microsoft Teams
- Hastus
- Transit Master
- Clever Cad
- Syncromatics
- Trapez
Volunteer Experience
Chief Financial Officer, Paradise Baptist Church
Certification
- Transit Trainer (TSI)
- Accident Investigation (TSI)
Accomplishments
- Honor Society
Affiliations
- Volunteer (Chef Financial Officer) Paradise Baptist Church
- Volunteer (Food Give Away)
References
References available upon request.
Timeline
Manager, Transportation Operations
Metropolitan Transportation Authority
01.2025 - Current
General Manager
MV Transportation
05.2023 - 01.2025
Assistant General Manager
MV Transportation
06.2022 - 05.2023
Manager of Bus and Rail Operation
Regional Transit Authority
03.2021 - 06.2022
Supervisor Transit Service Delivery
Long Beach Transportation
07.2018 - 03.2021
Coach Operator
Orange County Transportation Authority
01.2013 - 03.2018
Courtesy Bus Driver
Avis Rent a Car
01.2011 - 01.2013
Train Operator
Metropolitan Transportation Authority
01.2005 - 01.2011
Master of Management -
University of Phoenix
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