Terrel Betts
Las Vegas,NV
Summary
Determined business owner committed to excellence and with more than ten years of experience—effective collaborator promoting Strategic Planning and Staff Management.
Overview
14
14
years of professional experience
Work History
Chief Executive Officer
SWAYSECURITY INC.
06.2016 - Current
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
- Improved operational efficiency by redesigning internal processes and implementing cutting-edge technology solutions.
- Maintained P&L and shouldered corporate fiscal responsibility.
Housekeeping Manager
Caesars Entertainment
07.2015 - 10.2019
- Oversaw controls over expenses and inventory for optimal budget tracking
- Managed a team of 300 plus personnel in a busy hotel with 2,400 rooms, oversaw front-line employees and 23 supervisors.
- Firm team builder with genuine compassion and fairness and Efficient working with union and non-union employees.
- Worked with the front desk to respond promptly to all guest requests.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules to maximize efficiency without compromising service quality.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Worked with the front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
EVS Supervisor
Caesars Entertainment
07.2013 - 07.2015
- Minimized costs by working and negotiating with multiple suppliers
- Established and implemented new procedures for standard maintenance scheduling
- Managed team of employees, daily progress reports, and overall project planning
- Collaborated with multiple departments to maximize workflow and efficiency
- Completed ten cleanliness inspections daily and property walks to maintain operations throughout the entire facility.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
Security Officer
Caesars Entertainment
08.2012 - 06.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergencies to reduce the opportunity for damage and injury.
- Patrolled and monitored premises in company vehicles, on bicycles, and on foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Perform gaming drops/transactions, including carrying drop boxes and chip carriers.
Fountain Worker
Caesars Entertainment
10.2011 - 08.2012
- Adhered to safety protocols while operating machinery such as blenders or mixers, preventing accidents or equipment damage.
- Supported team members during busy periods by stepping in to assist with various duties as needed.
- Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
- Contributed ideas for menu updates based on popular trends or seasonally available ingredients.
- Assisted customers with menu selections, ensuring their needs were met while upholding company standards.
Lifeguard
Caesars Entertainment
01.2011 - 10.2011
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules.
- Monitored the safety of guests in and around the swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences requiring lifeguard staff intervention or assistance.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
NO DEGREE - Mechanical Engineering
CSN
Las Vegas, NV2011
DIPLOMA -
Silverado High School
06.2009
Skills
- Organizational Leadership
- Executive Leadership
- Risk Management
- Staff Management
- Strategic Planning
- Operating Budgets
- Public relations
- Revenue Generation
- Business Planning
- Business start-up
- Client Engagement
Awards
I was designated as the Leader of the Month for February 2017 for exemplifying organizational values through outstanding performance. With Caesars Entertainment (Rio Hotel & Casino)
Timeline
Chief Executive Officer
SWAYSECURITY INC.
06.2016 - Current
Housekeeping Manager
Caesars Entertainment
07.2015 - 10.2019
EVS Supervisor
Caesars Entertainment
07.2013 - 07.2015
Security Officer
Caesars Entertainment
08.2012 - 06.2013
Fountain Worker
Caesars Entertainment
10.2011 - 08.2012
Lifeguard
Caesars Entertainment
01.2011 - 10.2011
NO DEGREE - Mechanical Engineering
CSN
DIPLOMA -
Silverado High School
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