Terrell Gale
Summary
Proven Network Engineer with a track record at Comcast for enhancing network stability and efficiency. Skilled in network troubleshooting and performance monitoring. I excel in proactive problem-solving and teamwork. My expertise in root cause analysis and network device management has driven significant improvements in system performance and user satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Network Engineer
Comcast
02.2022 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Assisted with implementation and support of network monitoring tools.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
Communications Technician
Comcast
12.2006 - 02.2022
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Followed standards and procedures to maintain safe work environment.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Assisted in the design and installation of new communication networks, ensuring optimal performance for end-users.
- Expedited problem resolution through thorough diagnostics and root cause analysis techniques applied to various communication issues.
- Installed and maintained systems and analyzed users' needs.
Education
High School Diploma -
Walbrook High School
Baltimore, MD06-2004
Skills
- Network Troubleshooting Abilities
- Network device monitoring
- Strong troubleshooting skills
- Proactive and team player
- Network performance monitoring
- Network troubleshooting
Timeline
Network Engineer
Comcast
02.2022 - Current
Communications Technician
Comcast
12.2006 - 02.2022
High School Diploma -
Walbrook High School
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