TERRELL HESS II
PEORIA,USA
Summary
Experienced with student engagement, relationship building, and application management. Utilizes effective communication and personalized support to guide prospective students. Track record of enhancing student satisfaction and meeting admissions goals.
Overview
8
8
years of professional experience
Work History
Admission Counselor
Eureka College
Eureka, IL
08.2025 - Current
- Developed personalized recruitment strategies to attract diverse student populations.
- Conducted informational sessions to promote academic programs and campus resources.
- Evaluated prospective students' applications to ensure alignment with admission standards.
- Collaborated with faculty and staff to enhance outreach initiatives and improve enrollment processes.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Developed strong relationships with high schools and community organizations to promote the institution''s programs and offerings.
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
- Reviewed admissions applications and evaluated student credentials.
Ticket Office Intern
Southeast Missouri State University
Cape Girardeau, MO
01.2025 - 05.2025
- Manage ticket sales operations and customer service for athletic events
- Process ticket transactions and handle customer inquiries and complaints
- Maintain accurate records of ticket sales and revenue reporting
- Provide exceptional customer service to fans, students, and community members
- Assist with event logistics and crowd management during games
- Managed cash transactions including deposits, refunds, and credit card payments.
- Implemented security protocols for handling large sums of money during peak times.
- Demonstrated ability to multi-task in a fast-paced environment and meet tight deadlines.
NCAA Compliance Graduate Assistant
Southeast Missouri State University
Cape Girardeau, MO
08.2024 - 05.2025
- Managed NCAA compliance operations and regulatory reporting for Division I athletic programs
- Developed and implemented compliance training programs for student-athletes and coaching staff
- Utilized compliance software including TeamWorks/Arms and LSDBi for data management and reporting
- Collaborated with coaching staff and administrators to ensure adherence to NCAA rules and regulations
- Conducted eligibility reviews and maintained accurate student-athlete records
- Assisted with budget analysis and expense tracking for compliance-related activities
- Liaised with professors to perform administrative tasks, organize campus events and conduct research.
- Acted as academic role model for undergraduate students and peers.
- Utilized problem-solving skills when responding to inquiries from students or faculty members.
- Maintained accurate records related to student activities, attendance, and grades.
- Built collaborative relationships with others of diverse backgrounds and abilities.
- Gained experience in data analysis, report writing, and project management.
- Composed and edited professional documents for faculty and department use.
- Athletic Department
Student Support Intern
Southeast Missouri State University
Cape Girardeau, MO
08.2024 - 12.2024
- Provided academic and personal support services to student-athletes
- Coordinated tutoring programs and academic resources for athletic department
- Maintained confidential student records and tracked academic progress
- Collaborated with academic advisors and coaching staff to support student success
- Organized workshops and programs focused on student development and life skills
- Documented processes related to the use of various software tools and applications.
- Analyzed data trends to recommend strategies for improving the overall user experience.
Division I Student-Athlete, Football
Southeast Missouri State University
Cape Girardeau, MO
06.2018 - 12.2023
- Team Captain (2022, 2023)
- Male Ohio Valley Athlete of The Year (2022-2023)
- Offensive Player of the Year (2022)
- Multiple-Time All-Conference and All-American Selection
- Southeast Missouri State and Ohio Valley Conference Record Holder
- Demonstrated leadership and time management while balancing athletic and academic responsibilities
- Adapted quickly to changing situations during games or competitions.
- Demonstrated strong organizational skills, maintaining clear schedule and staying focused on goals.
- Maintained positive attitude, embraced constructive criticism, and consistently strived to improve.
- Demonstrated leadership qualities by setting an example for others to follow in practice and competition.
- Managed time effectively between sports commitments, schoolwork, and other obligations.
- Displayed excellent teamwork abilities by motivating teammates and creating a unified environment on the field and field.
- Successfully managed multiple tasks simultaneously while maintaining high standards of excellence and integrity.
- Developed a strong sense of teamwork, communication, and leadership skills.
- Promote team or league during media interviews and public speaking engagements.
Marketing Practicum Student
Southeast Missouri State University
Cape Girardeau, MO
06.2022 - 12.2022
- Provided academic and personal support services to student-athletes
- Coordinated tutoring programs and academic resources for athletic department
- Maintained confidential student records and tracked academic progress
- Collaborated with academic advisors and coaching staff to support student success
- Organized workshops and programs focused on student development and life skills
- Assisted in coordinating student events such as field trips and seminars relating to the practicum curriculum.
- Demonstrated strong organizational skills by managing multiple tasks and deadlines simultaneously during the practicum experience.
- Took notes to document lessons and solidify learning objectives.
- Adapted quickly when presented with unfamiliar tasks or challenges arising out of unexpected scenarios encountered throughout.
- Athletic Department
Education
Master of Arts - Higher Education Administration
Southeast Missouri State University
MO05-2025
Bachelor of Science - Corporate Communications, Sports Management
Southeast Missouri State University
MO12-2022
Skills
- Proficient in athletic compliance software including TeamWorks/Arms and LSDBi
- Strong understanding of regulatory compliance principles and standards
- Outstanding communication and interpersonal skills
- Demonstrated leadership and team-building capabilities
- Financial planning and budget management experience
- Experience with departmental budget oversight and cost control
- Office work
- Comprehensive knowledge of NCAA Rules and Regulations
- Proven ability to manage multiple high-priority tasks simultaneously
- Event operations
- Basic computer skills
- Positive attitude
Timeline
Admission Counselor
Eureka College
08.2025 - Current
Ticket Office Intern
Southeast Missouri State University
01.2025 - 05.2025
NCAA Compliance Graduate Assistant
Southeast Missouri State University
08.2024 - 05.2025
Student Support Intern
Southeast Missouri State University
08.2024 - 12.2024
Marketing Practicum Student
Southeast Missouri State University
06.2022 - 12.2022
Division I Student-Athlete, Football
Southeast Missouri State University
06.2018 - 12.2023
Master of Arts - Higher Education Administration
Southeast Missouri State University
Bachelor of Science - Corporate Communications, Sports Management
Southeast Missouri State University