Summary
Overview
Work History
Education
Skills
Timeline
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Terrell Holcomb

Atlanta,GA

Summary

Proven leader with a track record of enhancing operations and boosting team productivity at TGI Fridays. Skilled in operations management and staff supervision, I excel in recruiting top talent and improving service standards, leading to increased customer satisfaction and repeat business. Expert at policy enforcement and money handling, consistently achieving and surpassing company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Charleys Philly Cheese Steak
03.2024 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Key Leader

TGI Fridays
11.2011 - 02.2024
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Supervised food presentation and plating to enhance visual appeal.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Accepted merchandise and entered appropriate coding into company tracking system.

Education

Visual Communication

Atlanta Technical College
Atlanta, GA

Skills

  • Recruiting and interviewing
  • Employee Scheduling
  • Operations Management
  • Product and service knowledge
  • Staff Supervision
  • Money Handling
  • Policy Enforcement
  • Orientation and training

Timeline

Assistant Manager

Charleys Philly Cheese Steak
03.2024 - Current

Key Leader

TGI Fridays
11.2011 - 02.2024

Visual Communication

Atlanta Technical College
Terrell Holcomb