Lisette Castellano
Fresno
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level lead position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Charleys Philly Cheese Steak
10.2020 - Current
- worked fro the company for a year, and came back last year with a new postion, and skill set.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Cashier
JCPenney Beauty
11.2024 - 01.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Set up new sales displays each week with fresh merchandise.
Customer Service Supervisor
Burlington
05.2021 - 02.2024
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control, cash control, and store opening and closing procedures, and reconciled daily sales transactions to balance and log day-to-day revenue.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve store efficiency.
Education
High School Diploma -
Ridge Point High School
500 Water Lake Blvd, Missouri City, Tx 7745906-2019
Skills
- Training and development skill
- Team leadership expertise
- Operations management
- Inventory control
- Time management
- Stock organization
- Material handling
- Display maintenance
- Productivity maximization
- Cash handling
- Product merchandising
- Visual merchandising
Languages
Spanish
Professional Working
Timeline
Cashier
JCPenney Beauty
11.2024 - 01.2025
Customer Service Supervisor
Burlington
05.2021 - 02.2024
Assistant General Manager
Charleys Philly Cheese Steak
10.2020 - Current
High School Diploma -
Ridge Point High School
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