Terrell Jackson
Detroit
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver/Security
James Ratliff/Israel of God Church, WHA
Detroit
07.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Communicated effectively with families regarding client needs and well-being.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained detailed records of services performed on clients.
- Responded to emergency situations such as fire alarms, bomb threats, natural disasters, and medical emergencies.
- Detected and reported unauthorized personnel and activities.
- Compiled detailed reports documenting all relevant aspects of security operations.
Store Cleaner/Security
Publix Grocery
Birmingham
03.2019 - 05.2020
- Maintained cleanliness and organization throughout store premises.
- Assisted customers by providing directions and maintaining a friendly environment.
- Monitored store security systems; notified managers of any suspicious activity.
- Maintained store security by monitoring customers' activities within the store premises.
Housekeeping/Security
Wingate by Wyndham Hotel
Birmingham
01.2019 - 01.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Associate of Arts - Pharmacy Tech
Jefferson State Community College
Birmingham, AL01-2016
Skills
- Customer service
- Safety protocols
- First aid response
- Active listening
- Conflict resolution
- Time management
Certification
- CPR Certified
Timeline
Caregiver/Security
James Ratliff/Israel of God Church, WHA
07.2023 - Current
Store Cleaner/Security
Publix Grocery
03.2019 - 05.2020
Housekeeping/Security
Wingate by Wyndham Hotel
01.2019 - 01.2020
Associate of Arts - Pharmacy Tech
Jefferson State Community College