Terrell Jones
Tampa,FL
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with [4] years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Technician
Cooltoday
Tampa, Florida
03.2023 - Current
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Calibrated thermostats, tested capacitors and checked refrigerant levels for proper functioning of the system.
- Documented all repair work performed on HVAC units according to company standards.
- Maintained records of all repairs and maintenance activities for future reference purposes.
- Provided customers with information about new technologies available for their heating and cooling system upgrades.
- Followed safety procedures when working on high voltage wiring or gas lines.
- Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
- Replaced worn out filters at regular intervals to improve air quality inside the premises.
- Assisted senior technicians with more complicated tasks such as replacing compressors or installing large air handlers.
- Recovered refrigerant from old HVAC units prior to disposal according to local environmental regulations.
- Performed routine checks on various components of the system such as contactors, relays and solenoids.
Field Service Technician
Reddy Ice
Plant City, FL
10.2021 - 02.2023
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Resolved software-related issues by troubleshooting programs and applications.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Set up and operated mechanical and manual tools and equipment.
- Maintained certifications and completed training on systems and components.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Military Police Officer
US Army - 194th MP
04.2018 - 07.2020
- Conducted inspections of military and non-military vehicles arriving at the base
- Coordinated duties with previous and subsequent shifts to ensure consistency
- Greeted visitors to the base and issued passes
- Prepared incident and accident report, as necessary
- Responded to inquiries in person and over the phone
- Provided security for special military events
- Prepared daily logs of all visitors to the base
- Prepared detailed reports of any incidents and provided follow-up details as required
- Worked at the front station to greet visitors and military personnel
- Trained new military police personnel
- Assisted with civil and criminal investigations
- Testified in military court when necessary
- Interviewed suspects and potential witnesses
- Patrolled assigned military sites.
Education
HVAC Diploma -
Southern Technical College
08.2022
Diploma -
Hallandale High school
06.2017
Skills
- Basic Electricity
- Basic Troubleshooting
- Brazing
- Pulling Vacuums
- Motors and Controls
- Charging and Recovering Refrigerant
- Wiring
- Basic HVAC Knowledge
- General Maintenance
- Green Awareness
- Interpersonal Communication
- Conflict Management
- Critical Thinking
- Problem Solving
- Negotiating
- Decision Making
- Microsoft Suites
- Equipment Maintenance Proficiency
- Customer Relationship Management
- Troubleshooting And Diagnostics
- Performing Maintenance
- Complete Repair Services
- Maintenance Inspection
- Installation And Repair
- Problem And Issue Resolution
- Diagnosing Problems
- Equipment Repair
- Diagnosis And Repairs
- Equipment Troubleshooting
- Hvac System Maintenance
Certification
- EPA Universal
- OSHA 10
Awards
- Directors List
- Perfect Attendance
Projects
Project Name, Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Timeline
Service Technician
Cooltoday
03.2023 - Current
Field Service Technician
Reddy Ice
10.2021 - 02.2023
Military Police Officer
US Army - 194th MP
04.2018 - 07.2020
HVAC Diploma -
Southern Technical College
Diploma -
Hallandale High school
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