TERRELL JONES
Brooklyn,NY
Summary
Dynamic Gas Meter Technician with extensive experience at National Grid, excelling in gas meter installation and troubleshooting. Proven ability to enhance operational reliability through effective problem-solving and collaboration. Skilled in training teams on safety protocols, ensuring compliance, and optimizing service delivery. Committed to maintaining high standards in natural gas safety.
Overview
18
18
years of professional experience
Work History
GAS METER TECHNICIAN
NATIONAL GRID
01.2009 - 02.2025
- Conducted routine inspections and maintenance on meters to ensure accurate readings and compliance with regulations.
- Diagnosed and repaired meter malfunctions, implementing efficient solutions to enhance operational reliability.
- Collaborated with cross-functional teams to streamline meter installation processes, improving service delivery timelines.
- Trained junior technicians on safety protocols and best practices in meter handling and maintenance procedures.
- Used [Software] to transfer collected data to company databases daily.
- Repaired non-functioning meters and tested to verify operational status.
METER READER
NATIONAL GRID
07.2008 - 01.2009
- Collected and recorded meter readings for residential and commercial properties to ensure accurate billing.
- Inspected meters for damage or tampering, reporting issues to maintenance teams for prompt resolution.
- Managed schedules to optimize daily routes, enhancing efficiency in meter reading operations.
- Trained new employees on safety protocols and effective meter reading techniques to ensure compliance.
CALL CENETR REPRESENTATIVE
NATIONAL GRID
08.2007 - 07.2008
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Assisted in training new representatives on call handling procedures and customer service protocols.
- Resolved complex customer issues by utilizing problem-solving skills and product knowledge effectively.
- Implemented feedback mechanisms to enhance service quality and improve customer satisfaction ratings.
Education
Associate of Applied Science - COMPUTER INFORMATION SYSTEMS
KINGSBOROUGH COMMUNITY COLLEGE
BROOKLYN, NY06-2007
Skills
- Hand tool proficiency
- Gas meter and piping installation
- Gas appliance troubleshooting
- Natural gas safety
Timeline
GAS METER TECHNICIAN
NATIONAL GRID
01.2009 - 02.2025
METER READER
NATIONAL GRID
07.2008 - 01.2009
CALL CENETR REPRESENTATIVE
NATIONAL GRID
08.2007 - 07.2008
Associate of Applied Science - COMPUTER INFORMATION SYSTEMS
KINGSBOROUGH COMMUNITY COLLEGE