Terrell Moses
Hattiesburg,MS
Summary
10+ years customer service experience with expertise in Medicare Program and Affordable Care Act Insurance
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Customer Care Specialist
Caresource
Hattiesburg, Ms
04.2024 - 04.2026
- Took inbound calls for Department of Medicaid
- Provided exceptional customer support via phone and email communications.
- Assisted clients in navigating healthcare options and services effectively.
- Managed customer inquiries using internal software systems efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Processed claims by reviewing documentation and verifying information accuracy.
- Reviewed prior authorization requests for medical procedures and services.
Collection Department Representative
AT&T
Hattiesburg, Ms
03.2022 - 05.2024
- Managed inbound collection calls, resolving issues efficiently, enhancing customer satisfaction.
- Implemented effective communication strategies for inbound customer inquiries, enhancing improvements in customer satisfaction ratings.
- Assisted customers with account inquiries and service options.
- Handled billing inquiries and payment processing inquiries effectively.
PHARMACY TECH
AA School of Pharmacy
Hattiesburg, Ms
04.2020 - 05.2022
- Assisted pharmacists in managing inventory and restocking shelves.
- Dispensed medications accurately following prescriptions and safety guidelines.
CUSTOMER SERVICE SUPERVISOR/MEDICARE CLAIMS REP
General Dynamics Information Technology
Hattiesburg, Ms
01.2017 - 02.2020
- Managed a Team of 20 or more agents daily performance
- Set Smart Goals to reach and exceed company expectations
- Performed daily admin work such as job training and One-on-One Coaching's
- Took inbound calls for 1800-Medicare
- Enroll customers in Affordable Care Insurance
- Spearheaded a performance management system increase in customer satisfaction through targeted coaching and goal-setting.
- Orchestrated cross-training initiatives among team members, enhancing service flexibility and reducing inquiries by 20%.
CASHIER/GRILL COOK
Checkers
- Fixed customer orders
- Cashier
- Stock store with company inventory
- Performed beginning and end of day store duties
- Food Prep
Education
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, CO 03.2024 - 04.2026
AA School of P
PRCC
Skills
- Microsoft Office
- Claim processing
- Customer service
- Effective communication
- Problem resolution
- Team collaboration
- Inventory management
- Interpersonal skills
- Customer service excellence
- Payment processing
- Quality assurance
- Stress management
- Billing coordination
- First call resolution
Timeline
Customer Care Specialist
Caresource
04.2024 - 04.2026
Associate of Science - Business Management
Colorado Technical University
03.2024 - 04.2026
Collection Department Representative
AT&T
03.2022 - 05.2024
PHARMACY TECH
AA School of Pharmacy
04.2020 - 05.2022
CUSTOMER SERVICE SUPERVISOR/MEDICARE CLAIMS REP
General Dynamics Information Technology
01.2017 - 02.2020
CASHIER/GRILL COOK
Checkers
AA School of P
PRCC