Summary
Overview
Work History
Education
Skills
Certification
Military Service
Personal Information
Timeline
Generic

Terrell Reynolds

Hewitt,TX

Summary

Versatile Help Desk Technician boasting relevant experience in troubleshooting software and hardware issues, as well as providing customer service in technical environments. Strong skills include problem-solving, communication, and diagnostic abilities. Demonstrated impact by increasing efficiency and user satisfaction in previous roles through quick resolution of IT problems.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Help Desk Technician

McLane Company
Temple, TX
06.2024 - Current
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Assisted in the installation of new hardware and software components.
  • Resolved network connectivity issues.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Configured security settings or access permissions for groups and individual users.
  • Ensured compliance with established standards, policies, and procedures.
  • Monitored performance and maintained systems according to requirements.
  • Analyzed system logs to detect potential issues with computer systems.
  • Collaborated with IT team members to identify system requirements and resolve problems.
  • Provided end-user training when needed.
  • Supported remote desktop connections for users requiring assistance offsite.

Low Voltage Technician

TTEC
Temple, TX
05.2024 - 06.2024
  • Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
  • Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
  • Troubleshot electrical circuits in order to identify the root cause of system malfunctions.
  • Completed daily reports on tasks performed during service visits.
  • Provided technical support to customers regarding their low voltage systems.
  • Conducted site surveys to determine customer requirements.
  • Developed test plans and documented results prior to system installation or repair work.
  • Programmed access control systems using manufacturer software applications.
  • Maintained accurate records of all maintenance activities performed at each job site.
  • Installed conduit piping, junction boxes and other related components for data cabling installations.

Delivery Driver

Melton Truck Lines
Tulsa, OK
03.2023 - 07.2023
  • Deliver a wide variety of items to different addresses and through different routes
  • Follow routes and time schedule
  • Load, unload, prepare, inspect and operate a delivery vehicle
  • Ask for feedback on provided services and resolve clients' complaints
  • Collect payments
  • Inform customers about new products and services
  • Complete logs and reports
  • Follow DOT regulations and safety standards

Light Equipment Operator

City of Harker Heights
Harker Heights, TX
04.2022 - 01.2023
  • Use various equipment to perform repairs on roads
  • Assist the city in clearing the road of debris
  • Provide safer roads for the city

Delivery Driver

Farmers Home Furniture
Alexander City, AL
06.2021 - 02.2022
  • Delivery merchandise to customers while maintaining good relations with the community
  • Helping customers with picking out and repairing furniture

Shift Supervisor

Sigma
Alexander City, AL
09.2020 - 03.2021
  • My job was to ensure that the production quota was met
  • I used a forklift to move material around and to grab supplies
  • I reported to the Plant manager and Sales Rep

Assembly Line Worker

ProLink Staffing
Alexander City, AL
09.2018 - 07.2020
  • I've worked at multiple manufacturing companies from automotive parts to cabinet building lines
  • I've had 6 months experience before this as well

All Wheeled Vehicle Mechanic

U.S. Army
Fort Lee, VA
03.2017 - 10.2017
  • I worked on all vehicles that the army currently uses

Infantryman

U.S. Army
Fort Myer, VA
06.2013 - 08.2016
  • Maintained security of the local areas and performed route clearance for visiting high-ranking officials
  • Gave Tours of the Pentagon
  • Marched in the Escort element for Full Honors Funerals, Army Wreaths, and Retirements
  • Served as a member of the Fire Party platoon, provide the 21 gun salute for Standard and Full Honor Military Funerals

Education

Associate of Applied Science - Cyber Security

MyComputerCareer.com
Dallas, TX
02.2024

Skills

  • Production Line Management
  • Product Assembly Technician
  • Organized Workspace
  • Manufacturing
  • Shift management
  • Vehicle maintenance
  • Automotive repair
  • Software troubleshooting
  • IT
  • Operating systems
  • Windows
  • IT support
  • Communication skills
  • Customer service
  • Typing
  • Weapons training
  • Organized
  • Firearm and explosives handling
  • Trained in security
  • Quick learner
  • Adept multitasker
  • Trained in counterterrorism strategies
  • Trained in cross-cultural communication

Certification

  • Commercial Driver's License (CDL), A, 08/31/31, TX
  • CompTIA A+, 02/01/24, 02/28/27
  • CompTIA Security+, 02/01/24, 02/28/27
  • Driver's License, 04/01/23, 08/31/31

Military Service

Army, United States, Spc, 06/01/13, 08/31/16

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Help Desk Technician

McLane Company
06.2024 - Current

Low Voltage Technician

TTEC
05.2024 - 06.2024

Delivery Driver

Melton Truck Lines
03.2023 - 07.2023

Light Equipment Operator

City of Harker Heights
04.2022 - 01.2023

Delivery Driver

Farmers Home Furniture
06.2021 - 02.2022

Shift Supervisor

Sigma
09.2020 - 03.2021

Assembly Line Worker

ProLink Staffing
09.2018 - 07.2020

All Wheeled Vehicle Mechanic

U.S. Army
03.2017 - 10.2017

Infantryman

U.S. Army
06.2013 - 08.2016

Associate of Applied Science - Cyber Security

MyComputerCareer.com

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Terrell Reynolds