Terrell Rodgers
Clark County Department Of Aviation
Las Vegas
11
years of professional experience
Professional with strong foundation in hospitality management, specializing in guest services. Adept at leading teams, ensuring exceptional customer satisfaction, and adapting to evolving needs. Skilled in conflict resolution, staff training, and operational efficiency. Known for reliability, effective communication, and results-driven approach.
Work History
Guest Services Supervisor
1 Year 3 Months- Supervised guest services team, ensuring high-quality customer interactions and prompt issue resolution.
- Implemented feedback systems for guests to assess satisfaction and identify improvement opportunities.
- Led initiatives to elevate guest experiences, resulting in positive reviews and repeat business growth.
- Mentored new staff, fostering a culture of teamwork and excellence in service delivery.
- Established performance metrics to evaluate team success and drive continuous improvement strategies.
Authorization Representative.
5 Years- Reviewed service requests to assess authorization eligibility for home repairs.
- Coordinated communication among customers, contractors, and internal teams to resolve issues efficiently.
- Facilitated approval processes for home warranty claims, ensuring timely resolution and customer satisfaction.
- Collaborated with service providers to coordinate repairs, enhancing communication and operational efficiency.
- Implemented standard operating procedures that streamlined authorization workflows and reduced processing times.
Authorization Representative.
4 Years 10 Months- Reviewed service requests to determine authorization eligibility for home repairs.
- Coordinated communication between customers, contractors, and internal teams for efficient resolutions.
- Processed claims using proprietary software to ensure compliance with company policies.
- Analyzed customer feedback to identify common issues and recommend process improvements.
- Enhanced overall department productivity by consistently meeting or exceeding monthly goals for completed authorizations.
- Maintained up-to-date knowledge of insurance policies and procedures to effectively communicate requirements to patients.
Education
Associate of Arts - Mass Communication
Skills
Attention to detail
Safety compliance
Process improvement initiatives
Effective communication
Microsoft Office proficiency
Documentation and database management
Inventory control.
Claims processing
Software utilization
Communication skills
Problem solving
Team leadership
Time management
Conflict resolution
Workplace safety
Scheduling coordination
Customer service standards
Greeting customers
Conflict management
Customer relationship management
Guest relations
Concierge services
Guest accommodations
Accomplishments
- Customer Service Awards
- Crowd control safety training
Education and Training
other
Timeline
Guest Services Supervisor
Clark County Department Of Aviation
05.2025 - CurrentRead More
Authorization Representative.
Cinch Home Warranty
04.2020 - 04.2025Read More
Authorization Representative.
First American Home Warranty
05.2015 - 03.2020Read More
Kennedy King College
Associate of Arts from Mass Communication
Read More